Quality Assurance Specialist

Verida Inc; Chattanooga (TN); On-site; USD 50,000 - 75,000; Full time

Job summary

Verida Inc. in Chattanooga, TN is seeking a Quality Assurance Specialist to join our admin support team. The role involves receiving, investigating, compiling, and reporting service complaints and aiding the QA Manager in improving provider quality and complaint resolution.

The ideal candidate can work independently or with a team, maintain strong provider relationships, and produce regular quality assessment reports for state agencies while supporting ongoing compliance with internal standards.

Qualifications

• Ability to work independently or with a team.

Responsibilities

• Enforce quality improvement policies and procedures.
• Maintain positive relationships with providers.
• Investigate and resolve complaints and grievances.
• Ensure timely follow up and reporting for all complaints.
• Ensure providers meet SETI's standards.
• Conduct surveys to assess consumer satisfaction and service quality.
• Prepare monthly and/or quarterly quality assessment reports for state agency.
• Recommend policies to improve service quality.
• Participate in provider orientations.
• Assist new providers in meeting contractual quality assurance standards.
• First point of contact when QA Manager is unavailable.
• Active participant on Quality Management Committee.
• Other duties as assigned.

Skills

Independent work

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Quality Assurance Specialist

Full Time Admin Support Worker Chattanooga, TN, US

3 days ago Requisition ID: 2591

SUMMARY:This position is responsible for receiving, investigating, compiling, and reporting service complaints and in assisting the Manager of Complaints and Grievances in all aspects of internal quality control, provider quality assessment and improvement, and complaint/grievance management and resolution.

ESSENTIAL FUNCTIONS

• Assure enforcement of quality improvement policies and procedures.
• Maintain a positive working relationship with providers.
• Investigate and resolve all complaints and/or grievances.
• Assure appropriate and timely follow up and reporting for all complaints or grievances.
• Ensure all providers are performing according to SETI’s standards.
• Conduct periodic surveys to access consumer satisfaction and service quality.
• Prepare monthly and/or quarterly quality assessment reports for state agency.
• Recommend policies and procedures as required to improve service quality.
• Participate in provider orientations.
• Assist new providers in meeting contractual quality assurance standards.
• First point of contact when QA Manager is unavailable.
• Active participant on Quality Management Committee, as required.
• Other duties as assigned.

QUALIFICATIONS REQUIRED

• Ability to work independently or with a team.