Quality Assurance Program Manager: Day Services Compliance

Bay Cove Cape Cod; Boston (MA); On-site; USD 51,000 - 63,000; Full time

Job summary

Bay Cove Human Services invites applications for a Quality Assurance Program Manager in Day Services. The role focuses on monitoring quality assurance functions, supporting program staff, and improving accuracy and efficiency. Exempt position with collaboration across the Developmental Services division.

The candidate will contribute to CARF accreditation activities, policy development, and staff training while ensuring adherence to DDS, MassHealth, and internal Bay Cove standards.

Qualifications

• Bachelor's degree in Human Services or related field.
• Knowledge of current practice standards in long term support service delivery systems.
• Demonstrated professional writing, interpersonal, communication, oral presentation, and organizational skills.
• Proficiency in word processing and spreadsheet preparation.
• Maintain current certifications in: Medication Administration, Standard First Aid, CPR and Mandt.
• Valid Driver's license preferred.
• Use of personal cell phone.

Responsibilities

• Monitors designated quality assurance functions per DDS, MassHealth, ABI, MRC, CARF and Bay Cove standards.
• Assists with proposals and policies.
• Promotes standardized communication systems across Day Services.
• Provides training and technical assistance as needed.
• Supports CARF accreditation, licensing reviews, and external evaluations.
• Assists with new program start-up.
• Collaborates with Quality Assurance Director and Operations Director.

Skills

Quality Assurance

Program management

Policy compliance

Documentation

Training

Education

Bachelor's degree in Human Services

Job description

Bay Cove Human Services invites applications for a Quality Assurance Program Manager in Day Services. The role focuses on monitoring quality assurance functions, supporting program staff, and improving accuracy and efficiency. Exempt position with collaboration across the Developmental Services division.

The candidate will contribute to CARF accreditation activities, policy development, and staff training while ensuring adherence to DDS, MassHealth, and internal Bay Cove standards.