Quality Assurance Program Manager - DS Centralized Costs

Bay Cove Cape Cod; Boston (MA); On-site; USD 51,000 - 63,000; Full time

Job summary

Bay Cove Human Services invites applications for a Quality Assurance Program Manager in Day Services. The role focuses on monitoring quality assurance functions, supporting program staff, and improving accuracy and efficiency. Exempt position with collaboration across the Developmental Services division.

The candidate will contribute to CARF accreditation activities, policy development, and staff training while ensuring adherence to DDS, MassHealth, and internal Bay Cove standards.

Qualifications

• Bachelor's degree in Human Services or related field.
• Knowledge of current practice standards in long term support service delivery systems.
• Demonstrated professional writing, interpersonal, communication, oral presentation, and organizational skills.
• Proficiency in word processing and spreadsheet preparation.
• Maintain current certifications in: Medication Administration, Standard First Aid, CPR and Mandt.
• Valid Driver's license preferred.
• Use of personal cell phone.

Responsibilities

• Monitors designated quality assurance functions per DDS, MassHealth, ABI, MRC, CARF and Bay Cove standards.
• Assists with proposals and policies.
• Promotes standardized communication systems across Day Services.
• Provides training and technical assistance as needed.
• Supports CARF accreditation, licensing reviews, and external evaluations.
• Assists with new program start-up.
• Collaborates with Quality Assurance Director and Operations Director.

Skills

Quality Assurance

Program management

Policy compliance

Documentation

Training

Education

Bachelor's degree in Human Services

Job description

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and southeastern Massachusetts.

Department: Developmental Services

Reports To: Senior Program Director of Day Services - CHES

Mission Statement: Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary: The Quality Assurance Program Manager provides varied training and support within Day Services, training and support to the programs in Developmental Services. The Quality Assurance PM contributes to Bay Cove’s mission by monitoring designated quality assurance functions to promote accuracy and effectiveness, while maximizing efficiency.

This is an exempt position.

Supervisory Responsibilities: None

Essential Functions of the Position:

• Assists in monitoring designated quality assurance functions including DDS, MassHealth, ABI and MRC standards, CARF, Bay Cove standards and performance improvement measures, program review, paper and electronic documentation systems, incident reports, medication occurrence reports, human rights complaints, HCSIS ISP reminders, etc.
• Assists with completion of proposals and policies.
• Promotes improved communication within the programs and between the division and programs through the design and standardization of communication systems.
• Promotes standardization of systems and provides training and technical assistance, as needed.
• Assists with CARF accreditation and DDS Licensing & Certification, Mass Health, and Optum reviews, and assists with other external reviews, as needed.
• Assists, as needed, with new program start up.
• Participates in internal and external committees, as determined by the Operations Director.
• Provides support and training to Day Services Program Staff. Works in collaboration and oversight with Quality Assurance Director and/or Operations Director
• All other duties as assigned by the Senior Program Director of Day Services or the Director of Day Services.

Requirements for the Position:

• Bachelor's degree in Human Services or a related field and at least two years of experience in the administration of programs serving adults with developmental disabilities preferred.
• Knowledge of current practice standards in long term support service delivery system.
• Demonstrated professional writing, interpersonal, communication, oral presentation, and organizational skills.
• Proficiency in word processing and spreadsheet preparation.
• Maintain current certifications in: Medication Administration, Standard First Aid, CPR and Mandt.
• Valid Driver's license preferred.
• Use of personal cell phone

Mission Traits:

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholders and partners.

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age,veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

Pay Range: if $56,992 annual salary