Quality Assurance Program Coordinator — Impact & Data

Voa Gny; New York (NY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Paid Birthday Holiday

Job summary

Pugsley Hotel Family Shelter, located in Bronx, NY, is seeking a Quality Assurance Program Coordinator to support QA programs in line with VOA-GNY standards. This role focuses on helping manage QA tasks and data in a collaborative environment.

The position requires a bachelor's degree, two years of supervision experience, and strong communication in Spanish. You will assist in QA activities, reporting, staff training, and data evaluation, with opportunities to contribute to process improvements.

Qualifications

• Bachelor's degree in a related field and two years of supervision experience.
• Training, audit and evaluation data collection, and incident management skills.
• Ability to communicate professionally (oral and written) in Spanish.

Responsibilities

• Support the Quality Assurance & Research team in answering AWARDS help desk tickets and the Vorex Ticketing Management System.
• Assist the Director of Performance Management in daily operations of quality assurance services including internal reviews, monthly reporting, and committee meetings.
• Participate in staff training development including incident report management and electronic record keeping.
• Support the Senior Director of Research & Evaluation in data collection and program demographics.
• Support the AVP of Quality Assurance & Research in special projects as needed.

Job description

Pugsley Hotel Family Shelter, located in Bronx, NY, is seeking a Quality Assurance Program Coordinator to support QA programs in line with VOA-GNY standards. This role focuses on helping manage QA tasks and data in a collaborative environment.

The position requires a bachelor's degree, two years of supervision experience, and strong communication in Spanish. You will assist in QA activities, reporting, staff training, and data evaluation, with opportunities to contribute to process improvements.