Bilingual Quality Assurance Program Coordinator

Volunteers of America-Greater New York; New York (NY); Sur place; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off, including a Paid 生日休假

Résumé du poste

Volunteers of America–Greater New York seeks a Quality Assurance Program Coordinator to support program compliance and data reporting. The role partners with the Performance Management and Research teams to ensure quality standards across VOA-GNY programs, including AWARDS ticketing and incident management.

Bronx-based, full-time position offering comprehensive benefits and opportunities to strengthen service delivery through rigorous QA processes and staff training.

Qualifications

• Bachelor's degree in a related field and two years of supervision experience.
• Strong written and verbal communication skills; professional Spanish required.
• Experience with training, data collection, incident management, audits and evaluations.

Responsabilités

• Support the QA & Research team in handling AWARDS help desk tickets and Vorex Ticketing Management System.
• Assist the Director of Performance Management in daily QA operations, including internal reviews, monthly reporting, and meetings.
• Participate in staff training development, including incident report management and electronic records.
• Support the Senior Director of Research & Evaluation in data collection and demographic analysis.
• Support the AVP of Quality Assurance & Research in special projects.

Connaissances

Supervision experience

Written communication

Verbal communication

Training

Audit and evaluation data collection

Incident management

Spanish language

Formation

Bachelor's degree in a related field

Outils

Vorex Ticketing Management System

Description du poste

Volunteers of America–Greater New York seeks a Quality Assurance Program Coordinator to support program compliance and data reporting. The role partners with the Performance Management and Research teams to ensure quality standards across VOA-GNY programs, including AWARDS ticketing and incident management.

Bronx-based, full-time position offering comprehensive benefits and opportunities to strengthen service delivery through rigorous QA processes and staff training.