Quality Assurance Coordinator

Volunteers of America-Greater New York; New York (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off, including a Paid 生日休假

Job summary

Volunteers of America–Greater New York seeks a Quality Assurance Program Coordinator to support program compliance and data reporting. The role partners with the Performance Management and Research teams to ensure quality standards across VOA-GNY programs, including AWARDS ticketing and incident management.

Bronx-based, full-time position offering comprehensive benefits and opportunities to strengthen service delivery through rigorous QA processes and staff training.

Qualifications

• Bachelor's degree in a related field and two years of supervision experience.
• Strong written and verbal communication skills; professional Spanish required.
• Experience with training, data collection, incident management, audits and evaluations.

Responsibilities

• Support the QA & Research team in handling AWARDS help desk tickets and Vorex Ticketing Management System.
• Assist the Director of Performance Management in daily QA operations, including internal reviews, monthly reporting, and meetings.
• Participate in staff training development, including incident report management and electronic records.
• Support the Senior Director of Research & Evaluation in data collection and demographic analysis.
• Support the AVP of Quality Assurance & Research in special projects.

Skills

Supervision experience

Written communication

Verbal communication

Training

Audit and evaluation data collection

Incident management

Spanish language

Education

Bachelor's degree in a related field

Tools

Vorex Ticketing Management System

Job description

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Quality Assurance Program Coordinator

The Quality Assurance Program Coordinator is responsible for the overall support of programs as defined by the Volunteers of America program model and funding source standards.

Pugsley Hotel Family Shelter is located in Bronx and serves families experiencing homelessness. To learn more about Volunteers of America-Greater New York, copy and paste this link into your browser: https://www.voa-gny.org/our-services

Location:

Bronx, NY 10462

Minimum Qualifications:

• Bachelors degree in a related field, two years of experience in supervision and demonstrated ability in the areas of written and verbal communication.
• Other necessary skills include training, audit and evaluation data collection and incident management skills.
• Ability to communicate professionally (oral and written) in Spanish required.

Quality Assurance Coordinator Principal Responsibilities:

• Supporting the Quality Assurance & Research team in answering AWARDS help desk tickets as well as the Vorex Ticketing Management System.
• Assisting the Director of Performance Management in daily operations of quality assurance services provided to agency program teams, including but not limited to, internal reviews, monthly reporting, monthly and quarterly committee meetings and other activities as assigned.
• Participate and assist in the development of ongoing staff training, including but not limited to, incident report management, case management and electronic record keeping.
• Support the Senior Director of Research & Evaluation in maintaining ongoing systems for the collection and evaluation of data and program demographics.
• Support the AVP of Quality Assurance & Research in special projects as needed.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth.

Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.