Quality Assurance Manager - Data Systems

Volunteers of America-Greater New York; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off, including a Paid Birthday Holiday

Job summary

Volunteers of America-Greater New York is seeking a Quality Assurance Manager for Data Systems. This hybrid role involves managing and updating agency dashboards, monitoring quality assurance processes, and overseeing agency outcomes. The ideal candidate will have a bachelor’s degree, two years of relevant experience, and strong communication skills.

Benefits include medical, dental, vision coverage, life insurance, retirement plan, and paid time off. Join a mission-driven team making a difference in the community.

Qualifications

• Bachelor’s degree in a related field is required.
• Two years of experience in data quality and data systems.
• Demonstrated ability in written and verbal communication.

Responsibilities

• Manage, update and distribute agency dashboards.
• Monitor and manage the quality assurance help desk.
• Manage, monitor and analyze agency outcomes.
• Review and respond to agency-wide incident reports.
• Train agency workforce on incident identification and reporting.
• Assist in developing ongoing staff training for electronic health record.
• Support daily operations of Research & Evaluation.

Skills

Data quality

Data systems

Training

Audit and evaluation data collection

Incident management

Written communication

Verbal communication

Education

Bachelor’s degree in a related field

Job description

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

Position

Quality Assurance Manager - Data Systems (Hybrid)

Location

New York, NY 10020

Minimum Qualifications

• Bachelor’s degree in a related field
• Two years of experience in data quality and data systems
• Demonstrated ability in the areas of written and verbal communication.
• Other necessary skills include training, audit and evaluation data collection and incident management skills.

Supervisory Role

This position does have supervisory responsibilities.

Principal Responsibilities

• Manage, update and distribute agency dashboards
• Monitor and manage the quality assurance help desk.
• Manage, monitor and analyze agency outcomes.
• Review and respond to agency-wide incident reports.
• Training necessary agency workforce on incident identification, writing and reporting.
• Participate and assist in the development of ongoing staff training for the electronic health record.
• Support the AVP of Research & Evaluation and the Senior Director of Research & Evaluation/Corporate Privacy Officer in daily operations.
• Perform other related duties as requested.

Benefits

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

Equal Opportunity Employer

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.