Quality Assurance Manager

THRIVE PROPERTY MANAGEMENT LLC; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Retirement plan with company match

Full health benefits

Philanthropic opportunities

Parental and family leave

Job summary

Thrive Property Management LLC in Columbus, OH is seeking a Quality Assurance Manager to elevate quality standards across the Thrive portfolio. You will bridge Construction, Community Management, Facilities and Experience to ensure asset integrity and a first-class resident and guest experience.

You will lead inspections, analyze data, develop scalable quality processes, and train teams to prevent recurring issues while improving maintenance and safety across multiple sites.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 5+ years of progressive experience in multifamily property management, construction, quality assurance, warranty services, hospitality, or related operational leadership roles.
• Ability to read and interpret construction drawings and building documentation.

Responsibilities

• Conduct routine site quality assurance reviews across the portfolio.
• Participate in unit walks, construction site walks, and model inspections to identify quality improvements.
• Evaluate interiors, common areas, and asset condition; ensure compliance with standards.
• Develop scalable quality processes, scorecards, and reporting tools.
• Maintain centralized QA documentation and provide executive summaries on risk and quality metrics.
• Coach teams to improve execution and prevent recurring issues.
• Lead training programs on quality standards and process adherence.

Skills

Coaching mindset

Data analysis

Reading construction drawings

Communication skills

Organizational skills

Education

Bachelor's degree in Property Management, Construction Management, Facilities Management, Engineering, or related field

Tools

Property management software

Project management software

Job description

Quality Assurance ManagerWhat You’ll Do:The Quality Assurance Manager is responsible for elevating and protecting quality standards across the entire Thrive portfolio. This position ensures operational excellence, asset integrity, and a high-quality resident and guest experience. The Quality Assurance Manager serves as a critical bridge between Construction, Community Management, Facilities and Experience, ensuring seamless transitions, reducing repeat failures, and driving long-term asset performance.The ideal candidate combines a strong construction foundation with multi-family operational experience and brings a coaching mindset, analytical skillset, and a sharp eye for quality.The Company You Will Join:At Thrive we believe in building places people are proud to call home. Thrive Companies is a vertically integrated real estate developer focused on large-scale, mixed-use communities. Our developments seamlessly integrate residential, commercial, and lifestyle spaces with exceptional service to create vibrant, inclusive environments where individuals and businesses can thrive.What You’ll be Responsible for:Quality Assurance & Site InspectionsConduct routine site quality assurance reviews across the portfolio.Participate in unit walks, construction site walks, model inspections, and conduct spot checks to proactively identify where quality improvements efforts should be made.Evaluate unit interiors, common areas, amenity spaces, back-of-house areas, exterior appeal, and overall asset condition.Assess compliance with Thrive operational standards, brand standards, and maintenance expectations.Identify recurring deficiencies and operational breakdowns.Develop scalable solutions that eliminate repeat failures.Operational Excellence & StandardsCreate and refine inspection protocols, scorecards, and reporting tools.Ensure consistency in execution across all communities.Support standardization of best practices in facilities, safety compliance, and resident experience.Maintenance & Asset Condition OversightAssess preventative maintenance programs and work order trends.Review site-level maintenance practices to ensure long-term asset preservation.Documentation & ReportingMaintain centralized quality assurance documentation and reporting systems.Track implementation of corrective actions and verify sustained improvement.Produce detailed inspection reports with actionable recommendations.Track trends across the portfolio, including recurring deficiencies and improvement opportunities.Deliver executive-level summaries on asset condition, risks, and quality performance metrics.Translate site observations into data-driven insights that inform operational strategy.Training & Stakeholder CollaborationPartner closely with leaders and business owners to ensure cross-functional efficiency and expectations across the organization.Coach teams on improving execution and preventing recurring issues.Develop and deliver training programs on quality standards and process adherence.Serve as a mentor to help teams build long-term capability rather than dependency.Process ImprovementDevelop and refine quality assurance programs tailored to multifamily operations.Identify opportunities to reduce resident complaints, maintenance backlogs, and operational inefficiencies.Partner with leadership to drive repeatable, scalable quality processes across the portfolio.Other duties as assigned.What Success Looks Like:Measurable improvement in quality across the portfolio.Significant reduction in repeat maintenance issues and recurring deficiencies.Improved work order trend data and decreased preventable issues.Strong, collaborative alignment between teams and leadership.Clear executive visibility into asset condition, risks, and quality performance.Teams that demonstrate improved capability, accountability, and ownership of standardsQualifications and Skills:High school diploma or equivalent required, bachelor’s degree in Property Management, Construction Management, Facilities Management, Engineering, or related field preferred.5+ years of progressive experience in multifamily property management, construction, quality assurance, warranty services, hospitality, or related operational leadership roles.Strong construction background preferred.Experience in multifamily required; additional experience in hospitality a plus.Demonstrated ability to analyze operational data, including work order trends and performance metrics.Ability to read and interpret construction drawings and building documentation strongly preferred.Proficiency with property management and project management software.Exceptional eye for details and high-quality standards.Coach mindset with the ability to influence behavioral change.Highly organized, self-directed, and comfortable operating across multiple sites.Strong written and verbal communication skills, with the ability to build trust across the organization.Perks and Benefits:Retirement plan and company matchFull suite of health benefitsPhilanthropic opportunities and engagementParental and family leave#LI-P1