Multifamily Quality Assurance Leader

THRIVE PROPERTY MANAGEMENT LLC; Columbus (OH); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Retirement plan with company match

Full health benefits

Philanthropic opportunities

Parental and family leave

Job summary

Thrive Property Management LLC in Columbus, OH is seeking a Quality Assurance Manager to elevate quality standards across the Thrive portfolio. You will bridge Construction, Community Management, Facilities and Experience to ensure asset integrity and a first-class resident and guest experience.

You will lead inspections, analyze data, develop scalable quality processes, and train teams to prevent recurring issues while improving maintenance and safety across multiple sites.

Qualifications

• High school diploma or equivalent required; bachelor’s degree preferred.
• 5+ years of progressive experience in multifamily property management, construction, quality assurance, warranty services, hospitality, or related operational leadership roles.
• Ability to read and interpret construction drawings and building documentation.

Responsibilities

• Conduct routine site quality assurance reviews across the portfolio.
• Participate in unit walks, construction site walks, and model inspections to identify quality improvements.
• Evaluate interiors, common areas, and asset condition; ensure compliance with standards.
• Develop scalable quality processes, scorecards, and reporting tools.
• Maintain centralized QA documentation and provide executive summaries on risk and quality metrics.
• Coach teams to improve execution and prevent recurring issues.
• Lead training programs on quality standards and process adherence.

Skills

Coaching mindset

Data analysis

Reading construction drawings

Communication skills

Organizational skills

Education

Bachelor's degree in Property Management, Construction Management, Facilities Management, Engineering, or related field

Tools

Property management software

Project management software

Job description

Thrive Property Management LLC in Columbus, OH is seeking a Quality Assurance Manager to elevate quality standards across the Thrive portfolio. You will bridge Construction, Community Management, Facilities and Experience to ensure asset integrity and a first-class resident and guest experience.

You will lead inspections, analyze data, develop scalable quality processes, and train teams to prevent recurring issues while improving maintenance and safety across multiple sites.