Leasing Manager

Thrive property management; Columbus (OH); Sur place; USD 36 000 - 60 000; Plein temps

Avantages offerts par ce poste

Retirement plan with company match

Full health benefits

Philanthropic opportunities

Parental and family leave

Résumé du poste

Thrive Companies in Columbus, OH is seeking a Leasing Manager to lead day-to-day leasing operations and deliver an exceptional resident experience. You will drive occupancy, maximize revenue, coach the leasing team, and partner with the Property Manager to meet community goals.

The role requires weekend scheduling, strong customer service, and proficiency with Entrata or similar software. A proven leasing background and leadership skills are essential to maintain high presentation standards and

Qualifications

• Previous apartment leasing experience required.
• Leadership or supervisory experience preferred.
• Strong knowledge of Fair Housing and leasing practices.
• Excellent communication, organization, and problem-solving skills.
• Experience with Entrata or similar property management software preferred.

Responsabilités

• Lead all leasing activities from inquiry through move-in.
• Handle walk-in traffic, tours, phone calls, and prospect follow-up.
• Generate leases and ensure documentation is accurate and timely.
• Monitor the leasing pipeline and ensure timely follow-up.
• Deliver exceptional customer service and assist with resident retention.
• Assist with renewal process and maximize renewal offers.
• Maintain presentation standards and coordinate with Property Manager.

Connaissances

Customer service

Communication

Leadership

Problem solving

Formation

High school diploma or equivalent

Outils

Entrata

Description du poste

LEASING MANAGERWeekend availability requiredAt Thrive we believe in building places people are proud to call home. Thrive Companies is a vertically integrated real estate developer focused on large-scale, mixed-use communities. Our developments seamlessly integrate residential, commercial, and lifestyle spaces with exceptional service to create vibrant, inclusive environments where individuals and businesses can thrive.POSITION SUMMARYThe Leasing Manager is responsible for leading the day-to-day leasing operations while delivering an exceptional resident experience. This role drives occupancy, maximizes revenue, coaches the leasing team, maintains presentation standards, and partners closely with the Property Manager to achieve community goals.REPORTS TO: Community ManagerRESPONSIBILITIES, EXPECTATIONS, AND DUTIESLeasing & SalesLead all leasing activities from inquiry through move-in.Handle walk-in traffic, tours, phone calls, and prospect follow-up.Generate leases and ensure documentation is accurate and timely.Conduct lease approvals in accordance with company standards.Monitor the leasing pipeline and ensure timely follow-up.Deliver exceptional customer service and assist with resident retention.Lease RenewalsAssist with the renewal process by proactively contacting residents, presenting renewal offers, overcoming objections and maximizing resident retention.Track upcoming lease expirations and ensure timely follow-up is documented in the property management system.Partner with the Property Manager to execute renewal strategies that support occupancy and revenue goals.Resident ExperienceServe as a point of contact for residents visiting the leasing office.Resolve concerns professionally or escalate to the Property Manager.Deliver a welcoming and positive customer experience.Revenue & Other IncomeMaintain a full understanding of all other income opportunities including parking, storage, pet fees, utility programs, premium units, and other ancillary revenue.Coach the leasing team on presenting value-added services.Move-In ProcessStage and maintain sparkle units.Conduct final move-in inspections to ensure apartment readiness.Verify all work orders are complete before move-in.Partner with maintenance for seamless move-ins.Leadership & AccountabilityHold the leasing team accountable for daily expectations and performance.Coach on leasing, customer service, and follow-up best practices.Foster professionalism, accountability, and continuous improvement.Reporting & CommunicationReport resident incidents and operational concerns to the Property Manager.Maintain accurate reports and compliant resident files.Communicate effectively with maintenance and management regarding vacancies, move-ins, and resident concerns.Performance ExpectationsOccupancy and leasing performanceClosing ratio and lease conversionResident satisfaction and retentionMove-in readiness and inspection qualityAccuracy of lease approvals and documentationGrowth in other income revenueTeam accountability and professionalismSKILLS, EDUCATION AND EXPERIENCEPrevious apartment leasing experience required.Leadership or supervisory experience preferred.Strong knowledge of Fair Housing and leasing practices.Excellent communication, organization, and problem-solving skills.Experience with Entrata or similar property management software preferred.Customer-service focused with a positive, solution-oriented attitude.Schedule ExpectationsWork weekends to ensure leasing coverage during peak traffic.Maintain flexibility to support business needs, resident events, and move-ins.Assist during high-volume leasing periods as needed.BENEFITSRetirement plan and company matchFull suite of health benefitsPhilanthropic opportunities and engagementParental and family leave