Quality Assurance Manager - Multifamily Operations

Thrive Companies; Columbus (OH); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Retirement plan and company match

Full suite of health benefits

Philanthropic opportunities and engage

Parental and family leave

Job summary

Thrive Companies seeks a Quality Assurance Manager to elevate quality standards across its multifamily portfolio. The role acts as a bridge between Construction, Community Management, Facilities and Experience to ensure asset integrity and top-tier resident experiences.

The ideal candidate combines a construction foundation with multifamily operations experience, plus a coaching mindset and data-driven approach to drive long-term asset performance across multiple sites.

Qualifications

• High school diploma or equivalent; a bachelor’s degree in related field preferred.
• 5+ years of progressive experience in multifamily property management or related operational leadership.
• Strong construction background; multifamily experience preferred.
• Ability to analyze operational data, including work order trends and performance metrics.
• Proficiency with property management and project management software.
• Excellent written and verbal communication; coach mindset and accountability.

Responsibilities

• Conduct routine site quality assurance reviews across the portfolio.
• Walk units and model spaces; perform spot checks to identify quality improvements.
• Evaluate interiors, common areas, amenity spaces, and overall asset condition.
• Ensure compliance with Thrive standards and maintenance expectations.
• Develop scalable solutions to reduce repeat deficiencies.
• Create inspection protocols, scorecards, and reporting tools.
• Produce detailed inspection reports with actionable recommendations.
• Deliver executive summaries on asset risk and quality performance.

Skills

Quality assurance

Multifamily operations

Data analysis

Coaching mindset

Reporting & metrics

Cross-functional collab

Communication skills

Organizational skills

Reading drawings

PM software

Detail-oriented

Leadership

Site inspections

Education

Bachelor’s degree in Property/Construction/Facilities/Engineering

Tools

Property management software

Project management software

Job description

Thrive Companies seeks a Quality Assurance Manager to elevate quality standards across its multifamily portfolio. The role acts as a bridge between Construction, Community Management, Facilities and Experience to ensure asset integrity and top-tier resident experiences.

The ideal candidate combines a construction foundation with multifamily operations experience, plus a coaching mindset and data-driven approach to drive long-term asset performance across multiple sites.