Quality Assurance Manager

Goodwill Manasota

Bradenton (FL)

On-site

USD 54,000 - 66,000

Full time

14 days+

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Benefits offered by this job

Mission-driven culture

Opportunities for professional advancement

Competitive compensation and benefits

Collaborative environment

Job summary

A community-focused organization in Florida is seeking a Quality Assurance Manager to enhance organizational effectiveness through compliance and quality improvement initiatives. The ideal candidate should have 5-7 years of experience in quality assurance and strong project management skills. This mid-senior level role offers full-time employment with competitive compensation and benefits, fostering a mission-driven and collaborative environment.

Qualifications

5-7 years of experience in quality assurance or process improvement.
Strong ability to influence cross-functional teams.
High ethical standards and confidentiality maintenance.

Responsibilities

Develop and support quality assurance policies.
Conduct internal reviews and audits.
Analyze data and provide recommendations.
Ensure compliance with regulations and requirements.

Skills

Project management

Analytical skills

Organizational skills

Communication skills

Collaborative leadership

Education

Bachelor’s Degree in Business Administration or related field

Master’s Degree (preferred)

Tools

Quality assurance methodologies

Continuous improvement tools

Job description

Join to apply for the Quality Assurance Manager role at Goodwill Manasota

Base pay range

$60,000.00/yr - $60,000.00/yr

At Goodwill, quality assurance is essential to our ability to serve the community, create opportunities, and protect resources that fund mission services. We are seeking an experienced and strategic Manager of Quality Assurance to support and enhance organizational effectiveness, ensure compliance, and drive continuous improvement across all departments. This role plays a key part in improving performance, lowering operational risk, and strengthening organizational integrity to support long‑term mission success.

About the Role

Reporting to the Sr. Director of Risk and Safety, the Manager of Quality Assurance is responsible for developing, implementing, and supporting quality assurance policies, internal audit processes, and continuous improvement initiatives. This role partners with leadership across the organization to ensure compliance, identify opportunities to increase efficiency, maintain data accuracy, and enhance service quality.

The ideal candidate is proactive, collaborative, analytical, and highly skilled in implementing quality and performance standards.

Key Responsibilities

Assist in developing, maintaining, and improving quality assurance strategies and organizational best practices.
Conduct internal reviews and audits to evaluate the effectiveness of policies, procedures, and operational processes.
Analyze data, identify trends, risks, and opportunities, and provide recommendations for corrective actions.
Support the creation and implementation of continuous improvement roadmaps and process optimization initiatives.
Ensure compliance with contractual, regulatory, and programmatic requirements.
Investigate quality issues and oversee corrective and preventative action planning.
Prepare data‑based performance reports for senior leadership.
Support budget development and monitor QA‑related expenditures.
Foster collaboration across departments to align goals, enhance communication, and maintain world‑class service delivery.

What You Bring

Bachelor’s Degree in Business Administration, Project Management, Quality Management, or related field (Master’s preferred).
5‑7 years of experience in quality assurance, process improvement, risk management, or related operational leadership role.
Strong project management, analytical, and organizational skills.
Ability to lead cross‑functional initiatives and influence collaborative outcomes.
Working knowledge of quality assurance methodologies and continuous improvement tools.
Excellent communication and interpersonal skills with the ability to build trust and credibility at all levels.
High ethical standards and ability to maintain confidentiality.

Preferred Certifications