Quality Assurance Manager

JMJ PHILLIP; San Antonio (TX); On-site; USD 100,000 - 110,000; Full time

Job summary

JMJ PHILLIP is seeking an experienced Quality Assurance Manager to lead QA programs, uphold high standards across operations, and drive continuous improvement. You will oversee QA processes, ensure compliance with requirements, and collaborate with cross-functional teams to resolve quality issues.

This role offers an opportunity to mentor QA staff, implement data-driven improvements, and report performance to senior management while contributing to product quality, customer satisfaction, and

Qualifications

• Bachelor's degree in quality, engineering, manufacturing, business, or related field.
• Proven experience in quality assurance or quality management.
• Strong knowledge of quality management systems and QC principles.
• Experience with root cause analysis and corrective/preventive actions.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication; capable of leading teams.
• Proficiency with Microsoft Office and quality management systems.

Responsibilities

• Develop, implement, and maintain QA policies, procedures, and standards.
• Establish quality objectives and performance metrics aligned with organizational goals.
• Monitor quality performance and identify opportunities for improvement.
• Ensure consistent application of quality standards across operations.
• Oversee inspection, testing, and quality assurance activities.
• Investigate nonconformances, defects, and customer quality concerns.
• Lead root cause analysis and corrective and preventive action initiatives.
• Ensure compliance with applicable industry, regulatory, and customer requirements.
• Support internal and external quality audits.
• Identify opportunities to improve processes and reduce defects.
• Implement quality improvement initiatives using data-driven methodologies.
• Track corrective actions and verify their effectiveness.
• Promote a culture of quality and continuous improvement.
• Lead, mentor, and develop quality personnel.
• Collaborate with operations, production, engineering, and other departments to resolve quality concerns.
• Provide training and guidance on quality procedures and best practices.
• Communicate quality performance and recommendations to leadership.
• Maintain accurate quality records, procedures, and documentation.
• Prepare quality reports and performance updates for management.
• Analyze quality data and trends to support informed decision-making.

Skills

Quality management

Root cause analysis

Team leadership

Cross-functional teamwork

Analytical skills

Problem solving

Communication skills

MS Office

Quality control

Education

Bachelor’s degree in related field

Tools

Quality management software

MS Office Suite

Job description

We are seeking an experienced Quality Assurance Manager to lead quality assurance programs, maintain high standards across operations, and drive continuous improvement initiatives. This role will oversee quality processes, ensure compliance with applicable requirements, and collaborate with cross-functional teams to identify and resolve quality issues.

Position Responsibilities

Quality Management

• Develop, implement, and maintain quality assurance policies, procedures, and standards.
• Establish quality objectives and performance metrics aligned with organizational goals.
• Monitor quality performance and identify opportunities for improvement.
• Ensure consistent application of quality standards across operations.

Quality Control & Compliance

• Oversee inspection, testing, and quality assurance activities.
• Investigate nonconformances, defects, and customer quality concerns.
• Lead root cause analysis and corrective and preventive action initiatives.
• Ensure compliance with applicable industry, regulatory, and customer requirements.
• Support internal and external quality audits.

Continuous Improvement

• Identify opportunities to improve processes, reduce defects, and enhance operational efficiency.
• Implement quality improvement initiatives using data-driven methodologies.
• Track corrective actions and verify their effectiveness.
• Promote a culture of quality and continuous improvement.

Team Leadership & Collaboration

• Lead, mentor, and develop quality personnel.
• Collaborate with operations, production, engineering, and other departments to resolve quality concerns.
• Provide training and guidance on quality procedures and best practices.
• Communicate quality performance and recommendations to leadership.

Documentation & Reporting

• Maintain accurate quality records, procedures, and documentation.
• Prepare quality reports and performance updates for management.
• Analyze quality data and trends to support informed decision-making.

Prerequisites

• Bachelor’s degree in Quality, Engineering, Manufacturing, Business, or a related field preferred.
• Proven experience in quality assurance or quality management.
• Strong knowledge of quality management systems and quality control principles.
• Experience with root cause analysis and corrective/preventive actions.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to lead teams and collaborate effectively across departments.
• Proficiency with Microsoft Office and quality management systems.

Certifications (Preferred, but not Required)

• Certified Quality Engineer (CQE).
• Certified Quality Auditor (CQA).
• Six Sigma or Lean certification.
• Other relevant quality or industry certifications.

What the Role Offers

• Salary Range: $100,000–$110,000 annually
• Opportunity to lead and strengthen quality assurance programs.
• Ability to influence operational performance and continuous improvement.
• Collaborative, cross-functional work environment.
• Opportunity to develop quality processes, teams, and best practices.
• Meaningful impact on product quality, compliance, and customer satisfaction.

Why San Antonio?

San Antonio offers a strong and diverse business environment with access to a broad professional talent pool and established industrial and commercial sectors. The city also provides a combination of career opportunities, a growing economy, and a vibrant community, making it an attractive location for professionals seeking long-term career growth.