Quality Assurance Supervisor & Training Lead

Broadridge; South Windsor (CT); On-site; USD 69,000 - 79,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Broadridge in South Windsor, CT is seeking a Quality Supervisor to oversee daily quality operations, investigations, reporting, and training programs to ensure products and processes meet company standards. You will lead audits, drive continuous improvement with operations, and develop quality training materials while partnering with management to achieve performance goals.

Lead quality investigations, prepare timely quality reports, and ensure compliance readiness.

Qualifications

• 1–3 years of experience in quality assurance or operational quality.
• Strong investigative, analytical, and technical writing skills.
• Working knowledge of auditing principles and inspection processes.
• Experience with quality tools such as LEAN, Six Sigma, 5 Why, Fishbone, etc.

Responsibilities

• Quality Operations
• Lead quality investigations and root-cause analyses
• Prepare accurate, timely quality reports and communicate trends
• Support internal audits and ensure compliance readiness
• Oversee inspection processes and verify adherence to quality standards
• Partner with operations to drive continuous improvement initiatives
• Leadership & Team Development
• Provide leadership, coaching, and support for quality team members
• Promote a culture of accountability, high performance, and continuous learning
• Training & Development
• Lead development, delivery, and oversight of quality and operational training programs
• Maintain and update training materials, SOPs, work instructions, and certification requirements
• Conduct training needs assessments using audit results and performance data
• Collaborate with operational managers to ensure training programs meet expectations, regulatory requirements, and operational goals
• Evaluate training effectiveness and implement improvements
• Coordinate training rollout across multiple shifts and departments
• Facilitate group training, hands‑on demonstrations, and one‑on‑one coaching
• Track training completion and maintain accurate training compliance records

Skills

Investigative skills

Analytical thinking

Technical writing

Auditing principles

Quality tools

Education

Bachelor’s degree in quality/engineering

Tools

LEAN

Six Sigma

5 Why

Fishbone

Job description

Broadridge in South Windsor, CT is seeking a Quality Supervisor to oversee daily quality operations, investigations, reporting, and training programs to ensure products and processes meet company standards. You will lead audits, drive continuous improvement with operations, and develop quality training materials while partnering with management to achieve performance goals.

Lead quality investigations, prepare timely quality reports, and ensure compliance readiness.