Quality Assurance Lead - Field Audits & Training

ITG Communications, LLC; Town of Florida (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

ITG Communications, LLC is seeking a Quality Control Supervisor to oversee QA processes across field and operations, driving audits, coaching, and continuous improvement. The role requires supervising daily QC activities, analyzing data, and implementing corrective actions to meet client and regulatory standards.

The position emphasizes safety adherence, collaboration with operations, and maintaining meticulous audit records while supporting technician training and onboarding.

Qualifications

• Associate’s degree in technical field or equivalent qualification.
• 3–5 years as technician in telecom or broadband field ops with 1 year supervisory exp.
• Experience in carrying out technical services in telecom or related industries.

Responsibilities

• Lead and supervise QC staff during audits and quality checks.
• Audit field operations and completed jobs for compliance with procedures and safety.
• Analyze quality data to identify trends and root causes; implement corrective actions.
• Provide retraining to technicians on job quality, safety, and compliance matters.
• Collaborate with Fulfillment Supervisors and Area Managers to correct service delivery gaps.
• Maintain records of audit findings and corrective actions using quality systems.
• Support onboarding, training, and upskilling of technicians.
• Develop and refine quality metrics, process documentation, and inspection criteria.
• Participate in incident reviews and safety culture improvements.
• Ensure compliance with OSHA, client-specific, and internal safety protocols.

Skills

Quality assurance

Supervisory experience

Auditing

Data analysis

Education

Associate’s degree in technical field

Telecom certifications

Tools

Quality management systems

Job description

ITG Communications, LLC is seeking a Quality Control Supervisor to oversee QA processes across field and operations, driving audits, coaching, and continuous improvement. The role requires supervising daily QC activities, analyzing data, and implementing corrective actions to meet client and regulatory standards.

The position emphasizes safety adherence, collaboration with operations, and maintaining meticulous audit records while supporting technician training and onboarding.