Field Quality Control Technician - Telecom Installations

ITG Communications, LLC; Vancouver (WA); On-site; USD 52,000 - 76,000; Full time

Job summary

ITG Communications, LLC is seeking a Quality Control Technician – Fulfilment to perform field audits, inspections, and quality checks on installations and service work. You will verify adherence to client specifications, company standards, and safety requirements while supporting continuous improvement in technician performance and service quality.

The role requires 2–4 years in telecom installation or field operations, a high school diploma or equivalent, and strong attention to detail.

Qualifications

• 2–4 years of experience in telecom installation, service, or field operations.
• High school diploma or equivalent preferred.
• Exposure to field operations in telecom, broadband, or service delivery environments.

Responsibilities

• Conduct field audits and inspections of completed installations, service calls, and technician work.
• Evaluate work quality against client specifications, company standards, and safety requirements.
• Identify defects, installation errors, and compliance issues, and document findings accurately.
• Provide real-time feedback and coaching to technicians in the field.
• Verify proper installation of broadband, video, and voice services, including wiring, equipment setup, and signal quality.
• Ensure adherence to SLA requirements, job scope, and customer experience standards.
• Complete audit reports, documentation, and photo validation using company systems.
• Support retraining efforts by identifying recurring quality issues and trends.
• Participate in quality improvement initiatives and process standardization efforts.
• Maintain compliance with OSHA regulations, client standards, and company policies.

Skills

Field audits

Quality checks

Coaching technicians

Safety compliance

Documentation

Education

High school diploma or equivalent

Job description

ITG Communications, LLC is seeking a Quality Control Technician – Fulfilment to perform field audits, inspections, and quality checks on installations and service work. You will verify adherence to client specifications, company standards, and safety requirements while supporting continuous improvement in technician performance and service quality.

The role requires 2–4 years in telecom installation or field operations, a high school diploma or equivalent, and strong attention to detail.