Quality Assurance - Event Work Crew III -- Full Time

Biltmore-Estate; Asheville (NC); On-site; USD 40,000 - 62,000; Full time

Job summary

Biltmore Estate is seeking an Event Operations lead to ensure safe, high-quality execution of events. You will train staff, supervise on-site teams, and coordinate with leadership, vendors, and guests.

The role requires hands-on field support, strong communication, and the ability to work nights, weekends, and holidays based on event schedules. Physical requirements include lifting and climbing as needed, with safety as a priority.

Qualifications

• High school diploma or GED required; additional training preferred.
• Demonstrated commitment to providing world-class guest service.
• Proficiency in Word, Excel, and Outlook; basic math skills a must.

Responsibilities

• Plan upcoming event needs with EL and/or SE Supervisor.
• Maintain event inventory control (delivered and returned).
• Ensure inventory is in good condition and available for rental; enforce safety procedures.

Skills

Interpersonal communication

Written/verbal communication

Time management

Attention to detail

Customer service

Problem solving

Planning and organizing

Initiative

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job DescriptionThe Event Operations – Event Work Crew III role is responsible for ensuring consistent, safe, and high-quality execution of all event operations through structured training, documentation, operational oversight, and hands-on field support.This position develops, tracks, and validates training for all Event Operations staff while supporting the safe and effective use of heavy equipment associated with event installations, strikes, and special projects. The incumbent works closely with Event Operations leadership, supervisors, frontline staff, and vendors to uphold operational standards, promote continuous improvement, and support complex event logistics acrossthe estate. Ability to work nights, weekends, and holidays based on operational and event schedules. Assist with the creation and implementation of training protocols, including but not limited to Safety Forms, SOPs, and Training Curriculum. Serve as an on-site lead for operational teams, providing direction, delegation, and accountability for assigned tasks. Conduct field observations, audits, and equipment checks to identify operational or safety concerns and escalate issues as needed. In addition, the incumbent will provide general assistance and support for leadership, the department, and the company as required.Essential Job Duties:1. Plan upcoming event needs with EL and/or SE Supervisor.2. Maintain event inventory control (both delivered and returned).3. Responsible for ensuring inventory is in good condition and available for rental. Must ensure all safety procedures are met.4. Ensure the warehouse/shop is clean, safe, and organized.5. Loading and Unloading orders each week. Completing Warehouse and vehicle checklist as required.6. Estate Exhibition/Special Event Installation/Strike.7. Basic knowledge of household/commercial power is preferred. Must follow safety procedures when working with power or lighting.Requirements:1. High school diploma (or GED). Additional training preferred.2. At least two (2) years of related experience. Ideal candidates will have relevant event experience.3. Demonstrated commitment to providing world class internal/external guest service.4. Proficiency in Word, Excel, and Outlook. Basic math skills a must.5. Excellent interpersonal and written/verbal communication skills; must be able to convey information clearly, concisely, and effectively.6. Strong planning, organizational, and project/time management skills; prioritizes work and can adapt as needed. Keen attention to detail with focus on quality and service.7. Proactive, takes initiative, and exercises good judgment; creatively problem solves and handles a variety of situations in a professional manner.8. Can operate effectively in an intense and dynamic guest service environment.Physical Requirements:1. Must be able to lift/push/pull up to 50 pounds frequently and up to 100 pounds on a regular basis with assistance.2. Must have a valid driver’s license and be at least 18 years old.3. Forklift certification may be required.4. Must be able to climb ladders, stairs, and/or scaffolding.5. Must have knowledge of cleaning chemicals and their proper applications.6. Ability to stand/walk for extended periods of time.7. Will work indoors and outside in all types of weather with fluctuations in temperature and conditions; may be exposed to dirt, dust, pollen, fumes, smoke, chemicals, and/or other particulates.