Event Operations - Quality Assurance Crew Lead - Full Time

Biltmore Workforce Management; Asheville (NC); On-site; USD 70,000 - 95,000; Full time

Job summary

Biltmore is seeking an Event Operations – Quality Assurance Lead to serve as an on-site working lead across the estate, ensuring safe, consistent, high-quality event execution. You will train staff, audit operations, and coordinate with supervisors, vendors, and QA teams to uphold standards.

Strong leadership and QA experience are essential for success in this role. The role emphasizes training protocol development, safety form implementation, and effective communication to support large-scale

Qualifications

• HS diploma or GED; additional technical/operational training preferred.
• 2–5 years in event operations or related field; leadership experience.
• Strong understanding of event setup, logistics, and QA practices.
• Experience training staff, coaching, or ensuring procedural compliance.
• Ability to operate or supervise forklifts, MEWPs and related equipment; certifications may be required.

Responsibilities

• Assist onboarding and on-the-job training of Event Operations staff.
• Monitor daily operations to ensure safety and SOP adherence.
• Document deficiencies and assist with corrective actions.
• Oversee setup/strike of event infrastructure (staging, tents, power distribution).
• Ensure inventory and equipment remain organized and functional.
• Operate/support forklifts, telehandlers, MEWPs per safety requirements.
• Coordinate with vendors and review installs for compliance with SOPs.
• Read MSDS sheets and operate mechanical equipment safely.
• Provide operational support during large-scale events and exhibitions.

Skills

Leadership experience

Communication

Organizational skills

Training/coaching

Safety compliance

Microsoft Word/Excel/Outlook

Education

High school diploma or GED

Train the Trainer certification (preferred)

Tools

Forklifts

Aerial lifts

MEWPs

Tents & staging systems

Job description

Job DescriptionThe Event Operations – Quality Assurance Lead is responsible for supporting the safe,consistent, and high-quality execution of all Event Operations activities across theestate. This position serves as a working lead for operational teams while supporting departmental training, safety compliance, quality assurance initiatives, and event logistics. The Quality Assurance Lead works closely with supervisors, staff, vendors, and the Quality Assurance team to ensure operational standards are maintained, procedures are followed, and staff are properly trained and equipped to complete assigned tasks. This includes, but is not limited to, assisting with the creation and implementation of training protocols, including but not limited to Safety Forms, SOPs, and Training Curriculum. The incumbent will serve as an on-site lead for operationalteams, providing direction, delegation, and accountability for assigned tasks. Conduct field observations, audits, and equipment checks to identify operational or safety concerns and escalate issues as needed. Assist with planning and communication of upcoming operational needs, staffing requirements, and event logistics. Promote a culture of professionalism, accountability, teamwork, and operational excellence throughout the department. Completed an approved Train the Trainer course, and maintains/holds liability for such, plus all personally facilitated trainings.In addition, the incumbent will provide general assistance and support for leadership, the department, and the company as required.Requirements:1. High school diploma (or GED). Additional technical or operational training and/or certification(s) preferred. Must be able to measure accurately and do basic math.2. Minimum of 2–5 years of experience in event operations, facilities operations, technical production, leadership, or a related field.3. Demonstrated leadership experience in operational or event-based environments preferred.4. Strong understanding of event setup, operational logistics, and quality assurance practices.5. Experience supporting staff training, coaching, or procedural compliance efforts.6. Working knowledge of forklifts, aerial lifts, staging systems, tents, powerdistribution, rigging, or similar operational infrastructure.7. Strong communication, interpersonal, and organizational skills.8. Strong interpersonal and communication skills; able to take direction, andcommunicate clearly and concisely.9. Ability to prioritize tasks, adapt to changing operational demands, and maintain attention to detail.10. Commitment to maintaining safe work practices and delivering high-qualityoperational support.11. Proficiency in Microsoft Word, Excel, Outlook, and operational scheduling/work order systems.12. Must be at least 19 and have a valid driver's license.Essential Job Duties:1. Assist with on-boarding, on-the-job training, and retraining of Event Operations staff in coordination with the Quality Assurance team.2. Monitor daily operations to ensure adherence to safety standards, SOPs, andoperational best practices.3. Support quality assurance efforts by documenting deficiencies, identifying training gaps, and assisting with corrective actions.4. Oversee setup and strike activities involving event infrastructure such as staging, dance floors, tents, power distribution, barriers, and related equipment.5. Ensure event inventory, tools, vehicles, and operational equipment remain organized, functional, and available for use.6. Operate and/or support operations involving forklifts, telehandlers, MEWPs. and other event-related equipment in accordance with training and safety requirements. Certifications may be required.7. Utilize work order systems, rental systems, operational schedules, and related documentation to coordinate workflows and communicate with staff.8. Coordinate with third party vendors to ensure timely and proper logistics of delivery, use and maintenance of equipment.9. Serve as the primary point of contact with vendors to review and verify installs by third parties are in compliance with Biltmore standards and specifications as outlined in SOPs. This shall include, but is not limited to, rigging anything overhead such as lighting, speakers, trusses, power connections, and equipment operations.10. Ability to safely operate mechanical equipment and to read and comprehend material safety data (MSD) sheets.11. Provide operational support during large-scale events, estate exhibitions, seasonal programs, and special installations.Physical Requirements:1. Ability to lift/push/pullup to 50 pounds on a regular basis, and up to 100 pounds with assistance occasionally.2. Ability to stand/walk, stoop, bend, kneel, reach overhead and below throughout the duration of a shift.3. Ability to climb, and work from, stairs, ladders, lifts, and/or scaffolding as needed. Must be able to work for extended periods of time from elevated heights.4. Visual acuity and the ability to respond to a variety of stimuli appropriately.5. Ability to work around heavy equipment, moving machinery, power systems, and event infrastructure.6. Ability to work effectively with exposure to dust, dirt, foul odors, extremetemperatures and/or weather conditions, using the proper safety and protectiveequipment.