Quality Assurance - Event Work Crew III - Full Time

BWM Biltmore Workforce Management; Asheville (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Biltmore is seeking a dedicated Event Operations – Event Work Crew III to ensure high-quality event execution, safety, and frontline support. You will develop and validate staff training, monitor equipment safety, and collaborate with leadership and vendors to maintain standards and coordinate complex event logistics across the estate.

The role requires ability to work nights, weekends, and holidays based on event schedules, with on-site leadership duties and hands-on field support.

Qualifications

• High school diploma or GED required; additional training preferred.
• At least two years of related experience in event operations or guest services.
• Excellent communication and interpersonal skills; ability to convey information clearly.
• Proficient with MS Word, Excel, and Outlook; basic math skills required.
• Strong planning, organizational and project/time management abilities.
• Proactive, safe, and customer-focused with good judgment.
• Able to work in a dynamic, guest-facing environment.

Responsibilities

• Plan upcoming event needs with supervision.
• Maintain event inventory and ensure items are in good condition and available for rental.
• Ensure safety procedures are followed for all equipment and activities.
• Keep warehouse/shop clean, safe, and organized.
• Load/unload orders weekly and complete relevant checklists.
• Assist with Estate Exhibition/Installation/Strike activities.
• Basic knowledge of power/electrical safety; follow safety protocols.

Skills

Word proficiency

Excel

Outlook

Math basics

Communication

Interpersonal skills

Planning & organizing

Attention to detail

Problem solving

Education

High school diploma or GED

Tools

Forklift certification

Job description

Job Description

The Event Operations – Event Work Crew III role is responsible for ensuring consistent, safe, and high-quality execution of all event operations through structured training, documentation, operational oversight, and hands‑on field support.

This position develops, tracks, and validates training for all Event Operations staff while supporting the safe and effective use of heavy equipment associated with event installations, strikes, and special projects.

The incumbent works closely with Event Operations leadership, supervisors, frontline staff, and vendors to uphold operational standards, promote continuous improvement, and support complex event logistics across the estate.

Ability to work nights, weekends, and holidays based on operational and event schedules.

Assist with the creation and implementation of training protocols, including but not limited to Safety Forms, SOPs, and Training Curriculum.

Serve as an on-site lead for operational teams, providing direction, delegation, and accountability for assigned tasks.

Conduct field observations, audits, and equipment checks to identify operational or safety concerns and elevate issues as needed.

In addition, the incumbent will provide general assistance and support for leadership, the department, and the company as required.

Essential Job Duties:

• 1. Plan upcoming event needs with EL and/or SE Supervisor.
• 2. Maintain event inventory control (both delivered and returned).
• 3. Responsible for ensuring inventory is in good condition and available for rental. Must ensure all safety procedures are met.
• 4. Ensure the warehouse/shop is clean, safe, and organized.
• 5. Loading and Unloading orders each week. Completing Warehouse and vehicle checklist as required.
• 6. Estate Exhibition/Special Event Installation/Strike.
• 7. Basic knowledge of household/commercial power is preferred. Must follow safety procedures when working with power or lighting.

Requirements:

• 1. High school diploma (or GED). Additional training preferred.
• 2. At least two (2) years of related experience. Ideal candidates will have relevant event experience.
• 3. Demonstrated commitment to providing world class internal/external guest service.
• 4. Proficiency in Word, Excel, and Outlook. Basic math skills a must.
• 5. Excellent interpersonal and written/verbal communication skills; must be able to convey information clearly, concisely, and effectively.
• 6. Strong planning, organizational, and project/time management skills; prioritizes work and can adapt as needed. Keen attention to detail with focus on quality and service.
• 7. Proactive, takes initiative, and exercises good judgment; creatively problem solves and handles a variety of situations in a professional manner.
• 8. Can operate effectively in an intense and dynamic guest service environment.

Physical Requirements:

• 1. Must be able to lift/push/pull up to 50 pounds frequently and up to 100 pounds on a regular basis with assistance.
• 2. Must have a valid driver’s license and be at least 18 years old.
• 3. Forklift certification may be required.
• 4. Must be able to climb ladders, stairs, and/or scaffolding.
• 5. Must have knowledge of cleaning chemicals and their proper applications.
• 6. Ability to stand/walk for extended periods of time.
• 7. Will work indoors and outside in all types of weather with fluctuations in temperature and conditions; may be exposed to dirt, dust, pollen, fumes, smoke, chemicals, and/or other particulates.

Biltmore is interested in people who strive for excellence; who are committed to working together, supporting each other, and sharing a sense of stewardship to protect this special place.

Our employees shape and enrich extraordinary experiences for guests, using judgment and skills based on our Vanderbilt-inspired legacy of hospitality.

We invite you to join our dedicated team.

An offer of employment is conditional upon the result of a security background check, reference checks, and—for certain positions—a drug screen, a physical examination, credit report, and/or driving record report prior to the commencement of employment.