Quality Assurance Coordinator - Social Services

Dungarvin inc; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Vision & Dental

Supplemental Insurance

FSA/HSA Accounts

Pet Insurance

Life Insurance

401(k) employer match

Paid Time Off

Growth Opportunities

Employee Referral Program

Employee Assistance Program

National Brand Discounts

Early Pay (Tapcheck)

Paid training

Job summary

Dungarvin inc is seeking a Quality Assurance Coordinator to ensure all programs comply with state regulations and Dungarvin quality standards. You will aggressively identify problems that could be licensing issues and collaborate with directors, area managers and staff to implement corrective actions on schedule.

You will monitor sites for QA concerns, analyze data, train staff when issues arise, and support proposals and QA initiatives across programs.

Qualifications

• Bachelor's degree in a relevant field, such as healthcare, social work, or psychology.
• Minimum of 3 years of experience working in the Human Services field.
• Preferred—at least two years of experience in quality assurance.

Responsibilities

• Assess sites for quality assurance concerns as scheduled or upon request.
• Conduct ongoing monitoring of sites and follow‑up with sites.
• Track, review and follow-up on abuse, neglect, and exploitation investigations.
• Analyze data from electronic and paper-based systems to inform the management team of quality issues related to service delivery.
• Provide in‑the‑moment training to staff when issues are observed.
• Provide support to the management team in responding to Requests for Proposals.
• Work with recruitment, training and retention leaders to inform the effectiveness of their efforts.
• Work with the management team to identify and train QA reviewers where needed.
• Work with the management team to develop, communicate, implement and provide feedback regarding prioritized QA goals.
• Provide leadership with policies, systems, and initiatives.
• Assist in quality assessment, intervention and enhancement of services and supports.
• Ensure the programs meet applicable licensure and certification requirements.
• Participate in Safety Committee.
• Represent the state on related national task forces dedicated to quality assurance.
• Work cooperatively with internal and external contacts to ensure services are provided in a timely manner, on a basis of quality according to organizational standards, contractual requirements and regulatory guidelines.
• Monitor and audit assigned employee timecards in accordance with payroll deadlines. Authorize overtime and mileage expenses for employees within assigned budgets. Approve timecards while assuring accuracy of pay and benefit category.
• Implementation of all organizational policies and procedures.

Skills

Strong analytical skills

Excellent communication

Interpersonal skills

Education

Bachelor\'s degree in a relevant field

Job description

Quality Assurance Coordinator - Social Services

• Full-time

Who We Are:

At Dungarvin, we are more than a provider of support services—we’re a mission-driven team rooted in respect, response and choice. Since 1976, we’ve been dedicated to meeting people where they are, working alongside them to provide person centered supports that allow people to live independently as possible. You’ll work directly with people in need of assistance, and/or living with intellectual or developmental disabilities, or other complex medical needs.

With services nationwide, our team is united by a shared commitment to making a real difference—one person, one voice, one choice at a time. We encourage you to embrace this opportunity to impact someone’s life.

Schedule: Monday - Friday, 8am-5pm with some flexibility

• Medical, Vision and Dental Insurance for FT employees
• Supplemental Insurance
• Flex Spending and HSA Accounts for FT employees
• Pet Insurance
• Life Insurance for full-time employees
• 401 K plan withup to3% employer matchafterone year of services
• PAID TIME OFF (PTO)for eligible employees
• Growth and Development Opportunities
• Employee Referral Program
• Employee Assistance Program
• National Brand Discounts
• Tapcheck - access to 50% of your pay before payday
• PAID training and orientation

What You Get To Do:

TheQuality Assurance Coordinator (QA)is responsible to ensure all programs are in compliance with state regulations and meet Dungarvin standards of quality. TheQuality Assurance Coordinator (QA)must be aggressive in finding problems that are or could be a licensing issue. This position works collaboratively with the State Director, Area Directors, Area Managers and other program employees to identify problems, develops plans for correction, and assure that plans are fully implemented. TheQuality Assurance Coordinator (QA), will closely monitor the completion of corrective actions to ensure timely completion by program management.

• Assess sites for quality assurance concerns as scheduled or upon request.
• Conduct ongoing monitoring of sites and follow-up with sites.
• Track, review and follow-up on abuse, neglect, and exploitation investigations.
• Analyze data from electronic and paper-based systems to inform the management team of quality issues related to service delivery.
• Provide in-the-moment training to staff when issues are observed.
• Provide support to the management team in responding to Requests for Proposals.
• Work closely with recruitment, training and retention leaders to inform the effectiveness of their efforts.
• Work with the management team to identify and train QA reviewers where needed.
• Work with the management team to develop, communicate, implement and provide feedback regarding prioritized QA goals.
• Provide leadership with policies, systems, and initiatives.
• Assist in quality assessment, intervention and enhancement of services and supports.
• Ensure the programs meet applicable licensure and certification requirements.
• Participate in Safety Committee.
• Represent the state on related national task forces dedicated to quality assurance.
• Work cooperatively with internal and external contacts to ensure services are provided in a timely manner, on a basis of quality according to organizational standards, contractual requirements and regulatory guidelines.
• Monitor and audit assigned employee timecards in accordance with payroll deadlines. Authorize overtime and mileage expenses for employees within assigned budgets. Approve timecards while assuring accuracy of pay and benefit category.
• Implementation of all organizational policies and procedures.

What Makes You A Great Fit:

• Bachelor's degree in a relevant field, such as healthcare, social work, or psychology
• Minimum of 3 years of experience working in the Human Services field
• Preferred-at least two years of experience in quality assurance
• Strong analytical skills, with the ability to build, review, and interpret complex data
• Excellent communication and interpersonal skills
• Knowledge of regulatory requirements related to IDD Supports, such as HIPAA, Licensing Requirements, and Person-Centered Service Provision

We believe in supporting not only those we serve but also each other, ensuring a collaborative and supportive work environment for all. Dungarvin is an Equal Opportunity Employer anddoes not discriminate based on race, color, religion, sex, protected veteran status, disability, genetic information, national origin, age, gender identity, sexual orientation, or any legally protected status per federal and/or state law.

9/21

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