Quality Assurance & Continuous Improvement Specialist

Equus; Anaheim (CA); On-site; USD 32,000 - 38,000; Full time

Job summary

Equus Workforce Solutions in Anaheim, CA is seeking a qualified professional to conduct surveillance of workforce activities, evaluate compliance with policies, and support continuous quality improvement across programs.

You will review internal reports, monitor caseload performance against state guidelines, document activities, and provide monitoring reports to the QA Manager while communicating effectively with management and staff in a fast-paced environment.

Qualifications

• Familiarity with applicable federal, state, and local laws and regulations.
• Excellent written and verbal communication skills.
• Computer literate, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.

Responsibilities

• Conduct surveillance of workforce activities and evaluate compliance with policies and contract requirements.
• Implement a continuous quality improvement process through ongoing review of operations and administrative systems.
• Evaluate internal reports and provide required monitoring documents.
• Develop and implement continuous quality improvement processes.
• Review customer survey data regularly.
• Communicate effectively with management and staff with good judgment and diplomacy.
• Document case managers' timely and accurate activities in required systems.
• Ensure performance reviews of caseload conform with State guidelines on all indicators.
• Provide monitoring reports to QA Manager.
• Perform other duties as assigned.

Skills

Regulatory familiarity

Communication skills

Computer literacy

Education

Bachelor?s Degree

Job description

Equus Workforce Solutions in Anaheim, CA is seeking a qualified professional to conduct surveillance of workforce activities, evaluate compliance with policies, and support continuous quality improvement across programs.

You will review internal reports, monitor caseload performance against state guidelines, document activities, and provide monitoring reports to the QA Manager while communicating effectively with management and staff in a fast-paced environment.