Quality Assurance & Compliance Analyst

SmartRecruiters, Inc.; Anaheim (CA); On-site; USD 32,000 - 38,000; Full time

Job summary

Equus Workforce Solutions is a leading provider of workforce development services in North America. We focus on developing, designing, and delivering demand-driven workforce solutions through integrated career centers and partner sites. This role in Anaheim supports surveillance of workforce activities and continuous quality improvement across operations.

Starting wage: $23.11–$27.43 per hour. The position requires familiarity with laws and strong communication, with a Bachelor’s degree or two

Qualifications

• Familiarity with applicable federal, state, and local laws and regulations.
• Accustomed to a complex, fast-paced, and confidential work environment.
• Excellent written and verbal communication skills.
• Computer literate, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.

Responsibilities

• Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements.
• Implements a continuous quality improvement process through the continuing review of operations and administrative systems.
• Evaluates internal reports and provides all required monitoring documents.
• Develops and implements continuous quality improvement processes.
• Communicates effectively with management and staff, using good judgment and diplomacy.
• Documents case managers are performing timely and accurate case management activities in all required systems.
• Ensures performance reviews of caseload conform with State guidelines on all outlined indicators.
• Provides monitoring reports to QA Manager.
• Other duties assigned.

Skills

Analytical skills

Communication skills

Regulatory knowledge

Computer literacy

Education

Bachelor's Degree

Case management experience

Tools

Microsoft Office

Job description

Equus Workforce Solutions is a leading provider of workforce development services in North America. We focus on developing, designing, and delivering demand-driven workforce solutions through integrated career centers and partner sites. This role in Anaheim supports surveillance of workforce activities and continuous quality improvement across operations.

Starting wage: $23.11–$27.43 per hour. The position requires familiarity with laws and strong communication, with a Bachelor’s degree or two