Quality Assurance & Compliance Specialist

Equus Workforce Solutions; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Equus Workforce Solutions in Wisconsin is seeking staff to conduct surveillance of workforce activities, evaluate compliance with policies and contract requirements, and implement continuous quality improvement across operations and administrative systems.

The role involves reviewing survey data, reporting to QA management, and ensuring timely, accurate case management in line with state guidelines. Candidates should have a related degree or experience and strong communication skills.

Qualifications

• Excellent written and verbal communication skills.
• Accustomed to a complex, fast-paced, and confidential work environment.
• Computer literate, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.
• Familiar with applicable federal, state, and local laws and regulations.

Responsibilities

• Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements
• Implements a continuous quality improvement process through the continuing review of operations and administrative systems
• Evaluates internal reports and provides all required monitoring documents
• Develops and implements continuous quality improvement processes
• Reviews customer survey data regularly
• Communicates effectively with management and staff, using good judgment and diplomacy
• Documents case managers are performing timely and accurate case management activities in all required systems
• Ensures performance reviews of caseload conform with State guidelines on all outlined indicators
• Provides monitoring reports to QA Manager
• Other duties assigned

Skills

Communication skills

Confidential environment

Education

Bachelor's degree or 2 years case management experience

Job description

Equus Workforce Solutions in Wisconsin is seeking staff to conduct surveillance of workforce activities, evaluate compliance with policies and contract requirements, and implement continuous quality improvement across operations and administrative systems.

The role involves reviewing survey data, reporting to QA management, and ensuring timely, accurate case management in line with state guidelines. Candidates should have a related degree or experience and strong communication skills.