Quality Assurance Specialist

Equus Workforce Solutions; Milwaukee (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Equus Workforce Solutions in Wisconsin is seeking staff to conduct surveillance of workforce activities, evaluate compliance with policies and contract requirements, and implement continuous quality improvement across operations and administrative systems.

The role involves reviewing survey data, reporting to QA management, and ensuring timely, accurate case management in line with state guidelines. Candidates should have a related degree or experience and strong communication skills.

Qualifications

• Excellent written and verbal communication skills.
• Accustomed to a complex, fast-paced, and confidential work environment.
• Computer literate, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.
• Familiar with applicable federal, state, and local laws and regulations.

Responsibilities

• Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements
• Implements a continuous quality improvement process through the continuing review of operations and administrative systems
• Evaluates internal reports and provides all required monitoring documents
• Develops and implements continuous quality improvement processes
• Reviews customer survey data regularly
• Communicates effectively with management and staff, using good judgment and diplomacy
• Documents case managers are performing timely and accurate case management activities in all required systems
• Ensures performance reviews of caseload conform with State guidelines on all outlined indicators
• Provides monitoring reports to QA Manager
• Other duties assigned

Skills

Communication skills

Confidential environment

Education

Bachelor's degree or 2 years case management experience

Job description

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements
• Implements a continuous quality improvement process through the continuing review of operations and administrative systems
• Evaluates internal reports and provides all required monitoring documents
• Develops and implements continuous quality improvement processes
• Reviews customer survey data regularly
• Communicates effectively with management and staff, using good judgment and diplomacy
• Documents case managers are performing timely and accurate case management activities in all required systems
• Ensures performance reviews of caseload conform with State guidelines on all outlined indicators
• Provides monitoring reports to QA Manager
• Other duties assigned

Qualifications

• Familiarity with applicable federal, state, and local laws and regulations.
• Accustomed to a complex, fast-paced, and confidential work environment.
• Excellent written and verbal communication skills.
• Computer literate, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.

Education

• Bachelor's Degree or two years case management experience preferred.
• Directly related work experience in performance monitoring.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.