Quality Assurance Specialist (816231)

Equus; New York (NY); On-site; USD 34,440 - 36,423; Full time

Job summary

Equus is looking for a candidate to assess workforce activities and ensure compliance with policies in New York. The role involves implementing continuous quality improvement processes and effectively communicating with management.

Ideal candidates should have a Bachelor's Degree or two years of case management experience, along with a solid understanding of federal, state, and local laws. Strong communication skills and computer literacy are essential. Equus is an Equal Opportunity Employer.

Qualifications

• Familiarity with applicable federal, state, and local laws and regulations.
• Accustomed to a complex, fast-paced, and confidential work environment.
• Excellent written and verbal communication skills.

Responsibilities

• Conducts surveillance of workforce activities and evaluates compliance with policies.
• Implements a continuous quality improvement process.
• Documents case managers performing accurate case management activities.

Skills

Excellent written and verbal communication skills

Familiarity with applicable federal, state, and local laws and regulations

Computer literate

Ability to use various software for reports and analysis

Education

Bachelor's Degree

Two years case management experience preferred

Job description

• Compensation: USD 25 - USD 26.44 - hourly

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Conducts surveillance of workforce activities and uses statistical sampling, audit, and observation techniques to evaluate compliance with policies and procedures and adherence to contract requirements
• Implements a continuous quality improvement process through the continuing review of operations and administrative systems
• Evaluates internal reports and provides all required monitoring documents
• Develops and implements continuous quality improvement processes
• Communicates effectively with management and staff, using good judgment and diplomacy
• Documents case managers are performing timely and accurate case management activities in all required systems
• Ensures performance reviews of caseload conform with State guidelines on all outlined indicators
• Provides monitoring reports to QA Manager
• Other duties assigned

Qualifications

Qualifications:

• Familiarity with applicable federal, state, and local laws and regulations.
• Accustomed to a complex, fast-paced, and confidential work environment.
• Excellent written and verbal communication skills.
• Computer literate, able to use various software programs for correspondence, reports, statistical compilation and analysis, and database access.

Education:

• Bachelor's Degree or two years case management experience preferred.
• Directly related work experience in performance monitoring.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.