Quality Assurance & Compliance Analyst

Equus Workforce Solutions; New Orleans (LA); On-site; USD 65,000 - 85,000; Full time

Job summary

Equus Workforce Solutions is seeking a Quality Assurance/Project Management professional to review cases, monitor compliance, and drive improvements across workforce programs. You will help develop SOPs, conduct audits, and support leadership with data-driven insights.

The role requires strong communication, analytical skills, and experience in QA audits, with a focus on action-oriented improvement plans and cross-functional collaboration. This position is based in New Orleans, LA.

Qualifications

• Bachelor's degree in related field or equivalent experience
• Minimum three years' experience in Quality and Project Management
• Experience with quality assurance audits and quality improvement action plans
• Knowledge of Quality Management principles and practices
• Strong communication and analytical skills
• Ability to design and deliver presentations
• Familiarity with Microsoft Word, Excel, PowerPoint, and Access

Responsibilities

• Conducts case file review of programs (Choices NCP, Choices TANF, SNAP, TAA, WIOA Adult/DW/Young Adult).
• Monitors workforce activities for policy compliance and contract adherence.
• Assists with creating and updating standard operating procedures.
• Performs monthly center Personal Identifiable Information checks to ensure policy compliance.
• Provides policy clarification and technical support to center staff.
• Supports financial audits including worksite agreements and support services.
• Writes and updates quality improvement plan items.
• Organizes and participates in Administrative Quality Committee meetings (≥5/year).
• Gives management feedback and recommends corrective actions in weekly reports.
• Follows up on previously implemented corrective actions; maintains complaint log.

Skills

Communication

Analytical skills

Presentation skills

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Job description

Equus Workforce Solutions is seeking a Quality Assurance/Project Management professional to review cases, monitor compliance, and drive improvements across workforce programs. You will help develop SOPs, conduct audits, and support leadership with data-driven insights.

The role requires strong communication, analytical skills, and experience in QA audits, with a focus on action-oriented improvement plans and cross-functional collaboration. This position is based in New Orleans, LA.