Quality Assurance & Compliance Specialist (On-Site)

America Works Network of Companies; Seattle (WA); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Generous Paid Time Off

401(k) with Employer Matching After 1 

Great team environment

Limited benefits during staffing

Job summary

America Works of Washington, Inc. seeks a Quality Assurance Specialist to support program quality, ensure compliance, and maintain accurate documentation for a workforce development program in Olympia, WA.

The role collaborates with Career Coaches and leadership to improve processes and outcomes. The candidate will review participant records, monitor compliance with WIOA guidelines, and maintain secure, confidential data while supporting continuous improvement initiatives.

Qualifications

• Degree preferred in business or public administration or related field.
• Experience in QA, compliance, or case management is required.
• Excellent attention to detail and data accuracy are essential.

Responsibilities

• Review participant files and program records for accuracy and compliance.
• Enter, review, and validate participant and outcome information in systems.
• Identify missing or inconsistent entries and document findings.

Skills

Strong organizational skills

Verbal and written communication

Attention to detail

Policy interpretation

Data accuracy

Education

Bachelor or Associate degree in business/public administration or related field

Tools

Microsoft Office Suite

CRM software

Microsoft Teams

OneDrive/SharePoint

Job description

America Works of Washington, Inc. seeks a Quality Assurance Specialist to support program quality, ensure compliance, and maintain accurate documentation for a workforce development program in Olympia, WA.

The role collaborates with Career Coaches and leadership to improve processes and outcomes. The candidate will review participant records, monitor compliance with WIOA guidelines, and maintain secure, confidential data while supporting continuous improvement initiatives.