Remote Quality Assurance & Compliance Lead

Career-Team-36cf2150; United States; Remote; USD 60,000 - 70,000; Full time

Job summary

Career Team is seeking a Quality Assurance Supervisor to oversee case file reviews, data integrity, and program compliance with contract requirements. The role reports to the Quality Assurance Manager and is remote within the United States.

The position emphasizes identifying deficiencies, guiding corrective actions, and supporting continuous improvement across QA activities. This role requires a Bachelor’s degree or equivalent experience, familiarity with WIOA/TANF/SNAP, and strong Excel/data

Qualifications

• Bachelor's degree or equivalent workforce experience
• WIOA, TANF, and/or SNAP experience in quality assurance, monitoring, compliance, case management, and/or eligibility a must
• Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills
• Must be computer literate with strong MS Excel skills, Google Drive experience and the ability to learn specialized databases and software systems
• Excellent interpersonal and communication skills, both oral and written
• A demonstrated ability to thrive in a fast‑paced environment while maintaining a high level of confidentiality

Responsibilities

• Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies
• Monitor data entered into State Systems and other participant management systems for accuracy and timeliness
• Identify deficiencies and trends, document findings, and recommend corrective action
• Support local QA staff in resolving file and data issues to ensure no eligibility issues or disallowed costs
• Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other appropriate staff
• Maintain up-to-date knowledge of standard operating procedures and contract and TEGL updates
• Review incoming invoices, payment requisitions, and ACH requests for accuracy, proper authorization, and complete documentation
• Process weekly billing by preparing detailed payment spreadsheets and submitting to management for timely approval and payment

Skills

Attention to detail

Analytical thinking

MS Excel

Communication skills

Education

Bachelor's degree or equivalent workforce experience

Tools

Google Drive

Job description

Career Team is seeking a Quality Assurance Supervisor to oversee case file reviews, data integrity, and program compliance with contract requirements. The role reports to the Quality Assurance Manager and is remote within the United States.

The position emphasizes identifying deficiencies, guiding corrective actions, and supporting continuous improvement across QA activities. This role requires a Bachelor’s degree or equivalent experience, familiarity with WIOA/TANF/SNAP, and strong Excel/data