Quality Assurance & Compliance Leader

Dirigo Support Professional; Lewiston (ME); On-site; USD 60,000 - 65,000; Full time

Job summary

Dirigo Support Professionals is seeking a dedicated Quality Assurance & Compliance Administrator in Lewiston, ME to oversee QA activities, HCBS regulatory compliance, and training initiatives. This leadership role ensures accurate documentation, continuous quality improvement, and thorough audit readiness across all programs.

The position reports to the Residential Director with dotted-line HR oversight for personnel records compliance, and involves office-based work with regular site visits as

Qualifications

• Bachelor's degree in Human Services, Healthcare Administration, Social Work, Business Administration, Nursing, or a related field preferred.
• Minimum of three (3) years of experience in quality assurance, compliance, healthcare administration, residential services, or a related leadership role.
• Experience with HCBS regulations, MaineCare services, licensing standards, and regulatory compliance preferred.
• Strong understanding of documentation standards, quality improvement practices, and incident management processes.
• Excellent organizational, analytical, and communication skills.
• Demonstrated ability to manage multiple priorities while maintaining attention to detail.
• Proficiency with Microsoft 365 and agency software systems including Therap, Attrezzo, ADP, and scheduling platforms.
• Ability to maintain confidentiality and exercise sound professional judgment.

Responsibilities

• Conduct weekly quality assurance audits of daily service documentation to ensure accuracy, completeness, and compliance.
• Complete quarterly audits of program records, intake documentation, annual assessments, and required regulatory paperwork.
• Conduct HCBS compliance reviews and develop corrective action and quality improvement plans as needed.
• Lead agency preparation for state licensing, certification, and quality assurance reviews.
• Monitor agency compliance with incident reporting requirements and complete monthly quality reviews of reportable events.
• Ensure timely follow-up, documentation, and resolution of quality and compliance concerns.
• Review medication administration practices, identify deficiencies, and support implementation of corrective actions.
• Maintain compliance tracking systems and support audit readiness across all service areas.

Skills

Organizational skills

Analytical skills

Communication skills

Multitasking

Confidentiality

Education

Bachelor's degree in Human Services, Healthcare Administration, Social Work, Business Administration, Nursing, or related field

Tools

Microsoft 365

Therap

Attrezzo

ADP

Scheduling platforms

Job description

Dirigo Support Professionals is seeking a dedicated Quality Assurance & Compliance Administrator in Lewiston, ME to oversee QA activities, HCBS regulatory compliance, and training initiatives. This leadership role ensures accurate documentation, continuous quality improvement, and thorough audit readiness across all programs.

The position reports to the Residential Director with dotted-line HR oversight for personnel records compliance, and involves office-based work with regular site visits as