Quality Assurance & Complaints Specialist (DC)

Verida Inc; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

Verida Inc. in Washington, DC is seeking a Quality Assurance Specialist to receive, investigate, compile, and report service complaints, and assist the Manager of Complaints and Grievances in quality control and improvement initiatives.

This on-site position supports provider quality assessment, reporting, and adherence to SETI’s standards, with opportunities to participate in the Quality Management Committee and contribute to continuous service quality.

Qualifications

• Ability to work independently or with a team.

Responsibilities

• Receive, investigate, compiling, and reporting service complaints.
• Assist the Manager of Complaints and Grievances in quality control, provider quality assessment and improvement, and complaint/grievance management and resolution.
• Maintain on-site operations in Washington, DC.
• Ensure timely follow up and reporting for all complaints or grievances.
• Support adherence to SETI’s quality standards and conduct periodic surveys to assess consumer satisfaction and service quality.
• Prepare monthly and/or quarterly quality assessment reports for state agency.
• Recommend policies and procedures to improve service quality.
• Participate in provider orientations and assist new providers in meeting contractual quality assurance standards.
• Act as first point of contact when QA Manager is unavailable.
• Active participant on the Quality Management Committee.
• Perform other duties as assigned.

Skills

Ability to work independently or witha

Job description

Verida Inc. in Washington, DC is seeking a Quality Assurance Specialist to receive, investigate, compile, and report service complaints, and assist the Manager of Complaints and Grievances in quality control and improvement initiatives.

This on-site position supports provider quality assessment, reporting, and adherence to SETI’s standards, with opportunities to participate in the Quality Management Committee and contribute to continuous service quality.