Quality Assurance Specialist - Washington D.C

Verida Inc; Washington (District of Columbia); On-site; USD 60,000 - 90,000; Full time

Job summary

Verida Inc. in Washington, DC is seeking a Quality Assurance Specialist to receive, investigate, compile, and report service complaints, and assist the Manager of Complaints and Grievances in quality control and improvement initiatives.

This on-site position supports provider quality assessment, reporting, and adherence to SETI’s standards, with opportunities to participate in the Quality Management Committee and contribute to continuous service quality.

Qualifications

• Ability to work independently or with a team.

Responsibilities

• Receive, investigate, compiling, and reporting service complaints.
• Assist the Manager of Complaints and Grievances in quality control, provider quality assessment and improvement, and complaint/grievance management and resolution.
• Maintain on-site operations in Washington, DC.
• Ensure timely follow up and reporting for all complaints or grievances.
• Support adherence to SETI’s quality standards and conduct periodic surveys to assess consumer satisfaction and service quality.
• Prepare monthly and/or quarterly quality assessment reports for state agency.
• Recommend policies and procedures to improve service quality.
• Participate in provider orientations and assist new providers in meeting contractual quality assurance standards.
• Act as first point of contact when QA Manager is unavailable.
• Active participant on the Quality Management Committee.
• Perform other duties as assigned.

Skills

Ability to work independently or witha

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Quality Assurance Specialist - Washington D.C

Executives Admin Support Worker Washington, DC, US

To be considered for this position applicant must reside in or near The District of Columbia.

SUMMARY:This position is responsible for receiving, investigating, compiling, and reporting service complaints and in assisting the Manager of Complaints and Grievances in all aspects of internal quality control, provider quality assessment and improvement, and complaint/grievance management and resolution.

on site in the district of columbia

ESSENTIAL FUNCTIONS

• Assure enforcement of quality improvement policies and procedures.
• Maintain a positive working relationship with providers.
• Investigate and resolve all complaints and/or grievances.
• Assure appropriate and timely follow up and reporting for all complaints or grievances.
• Ensure all providers are performing according to SETI’s standards.
• Conduct periodic surveys to access consumer satisfaction and service quality.
• Prepare monthly and/or quarterly quality assessment reports for state agency.
• Recommend policies and procedures as required to improve service quality.
• Participate in provider orientations.
• Assist new providers in meeting contractual quality assurance standards.
• First point of contact when QA Manager is unavailable.
• Active participant on Quality Management Committee, as required.
• Other duties as assigned.

QUALIFICATIONS REQUIRED

• Ability to work independently or with a team.