Madison QA Specialist - Quality & Compliance | On-Site

Verida, Inc.; Villa Rica (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Verida, Inc. in Madison, Wisconsin, is seeking a Quality Assurance Specialist to receive, investigate, and report service complaints and assist the Manager of Complaints and Grievances in quality control and provider improvement.

The role involves enforcing quality policies, maintaining positive provider relationships, investigating all complaints, and preparing monthly/quarterly reports for the state agency. On-site work with a commitment to quality is required.

Qualifications

• 2+ years of customer service experience required.
• Ability to work independently or with a team.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Receive, investigate, and report service complaints and grievances.
• Enforce quality improvement policies and procedures.
• Maintain positive relationships with providers and ensure timely follow-up.

Skills

Problem solving

Customer service

Independent worker

Job description

Verida, Inc. in Madison, Wisconsin, is seeking a Quality Assurance Specialist to receive, investigate, and report service complaints and assist the Manager of Complaints and Grievances in quality control and provider improvement.

The role involves enforcing quality policies, maintaining positive provider relationships, investigating all complaints, and preparing monthly/quarterly reports for the state agency. On-site work with a commitment to quality is required.