Quality Assurance Specialist - WI

Verida, Inc.; Villa Rica (GA); On-site; USD 45,000 - 60,000; Full time

Job summary

Verida, Inc. in Madison, Wisconsin, is seeking a Quality Assurance Specialist to receive, investigate, and report service complaints and assist the Manager of Complaints and Grievances in quality control and provider improvement.

The role involves enforcing quality policies, maintaining positive provider relationships, investigating all complaints, and preparing monthly/quarterly reports for the state agency. On-site work with a commitment to quality is required.

Qualifications

• 2+ years of customer service experience required.
• Ability to work independently or with a team.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Receive, investigate, and report service complaints and grievances.
• Enforce quality improvement policies and procedures.
• Maintain positive relationships with providers and ensure timely follow-up.

Skills

Problem solving

Customer service

Independent worker

Job description

Quality Assurance Specialist - WI

LOCATION: ON-SITE IN MADISON, WI

POSITION CONTINGENT UPON AWARD OF CONTRACT

SUMMARY

This position is responsible for receiving, investigating, compiling, and reporting service complaints and in assisting the Manager of Complaints and Grievances in all aspects of internal quality control, provider quality assessment and improvement, and complaint/grievance management and resolution.

ESSENTIAL FUNCTIONS

• Assure enforcement of quality improvement policies and procedures.
• Maintain a positive working relationship with providers.
• Investigate and resolve all complaints and/or grievances.
• Assure the appropriate and timely follow-up and reporting for all complaints or grievances.
• Ensure all providers are performing according to SETI's standards.
• Prepare monthly and/or quarterly quality assessment reports for the state agency.
• Recommend policies and procedures as required to improve service quality.
• Be the point of contact when QA Manager is unavailable.
• Other duties as assigned.

QUALIFICATIONS REQUIRED

• Problem-solving skills
• 2-years of customer service experience.
• Ability to work independently or with a team.