Impactful Complaint Investigator & Quality Specialist

Verista; Fishers (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive pay

Health Insurance

401(k) Retirement Plan

Paid Time Off

Tuition Reimbursement

Job summary

Verista is hiring a Complaint Investigator / Quality Specialist in Fishers, IN to review and investigate complaint information, perform visual/functional assessments, and document history in Veeva. This role requires independent decision-making, advanced MS Office skills, and at least 2 years of experience.

The position involves researching deviations, CAPA-related data, and collaborating with data stewards to gather insights. Competitive pay and a strong growth culture are provided.

Qualifications

• Demonstrated capability to deliver on Quality Specialist responsibilities.
• Ability to make independent sound decisions and independently manage priorities.
• Demonstrated ability to generate high-quality project deliverables independently by required due dates.
• Capacity to identify issues and proactively elevate to the project lead.
• Advanced Microsoft Word, Excel, and PowerPoint capabilities.
• Minimum 2 years of role relevant experience.

Responsibilities

• Review and investigate complaint information provided
• Perform visual/functional assessment as required
• Utilize Veeva to record and document Complaint History
• Research Deviation, Batch Record Review, Design History File/FMEA Review, Product Safety Assessment and Product Impact Evaluation background information pertaining to complaint
• Contact data stewards in order to gain more insight into complaint and gather data as needed
• Utilize Root Cause Investigation Summary and CAPA Overview as necessary to inform investigation
• Author Templates for basic complaints and complex complaints
• Utilize Templates to expedite the investigation write-up process for future complaint investigations

Skills

Independent decision making

Prioritization

Documentation & Reporting

MS Office proficiency

Quality investigation experience

2+ years experience

Tools

Veeva

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Verista is hiring a Complaint Investigator / Quality Specialist in Fishers, IN to review and investigate complaint information, perform visual/functional assessments, and document history in Veeva. This role requires independent decision-making, advanced MS Office skills, and at least 2 years of experience.

The position involves researching deviations, CAPA-related data, and collaborating with data stewards to gather insights. Competitive pay and a strong growth culture are provided.