Quality Assurance Analyst - Check Operations

Bank of America Corporation; Dallas (TX); On-site; USD 70,000 - 95,000; Full time

Job summary

Bank of America Corporation in Dallas seeks a Quality Assurance Analyst for Research & Adjustments to independently review casework, validate adherence to procedures, and identify control gaps. You will leverage deep operational knowledge to improve processes, with emphasis on precision and regulatory alignment.

The role supports defined procedures, routine analytics, and reporting, requiring strong written and verbal communication and the ability to work with limited direction.

Qualifications

• 2+ years of experience in Check Operations, check processing, Research & Adjustments, or a closely related financial operations environment.
• Working knowledge of end-to-end check processing and Research & Adjustments processes, including transaction processing, exception handling, research, adjustments, and resolution.
• Experience using Check Operations applications, reports, procedures, and supporting systems to research, process, validate, or resolve check transactions.
• Experience conducting quality reviews, transaction testing, validation, monitoring, or similar activities to assess accuracy and adherence to established requirements.
• Demonstrated ability to research transactions and supporting documentation, analyze data, identify discrepancies, and determine appropriate resolution or escalation.
• Ability to interpret and consistently apply detailed procedures, business requirements, testing criteria, and established processing standards.
• Ability to independently evaluate transactions and supporting information, exercise sound operational judgment, identify potential processing or control gaps, and elevate concerns appropriately.
• Experience developing, writing, or maintaining operational procedures and process documentation.
• Strong written and verbal communication skills, with the ability to communicate complex information clearly and concisely across organizational levels.
• Demonstrated ability to work independently, make timely decisions within established authority, and take appropriate action with limited direction.
• Demonstrated ability to collaborate effectively with peers and business partners, receive and incorporate feedback, and contribute to a team-oriented environment.
• Ability to work additional hours, including overtime, as required to support business needs.

Responsibilities

• Assists with coordination of implementation for products, services, and operational solutions.
• Supports the design, documentation, implementation, and monitoring of new products and services.
• Provides guidance regarding procedural, technical, and operational changes.
• Expands business products knowledge within operations environment.
• Builds network by developing relationships with partners and teammates.
• Inspects data to identify issues and trends.
• Collects and interprets data to validate operational processes.

Skills

Attention to detail

Customer focus

Monitoring & testing

Process performance

Research

Adaptability

Business analytics

Critical thinking

Reporting

Written communications

Data management

Procedures & guidelines

Process design

Process effectiveness

Strategic thinking

Job description

Bank of America Corporation in Dallas seeks a Quality Assurance Analyst for Research & Adjustments to independently review casework, validate adherence to procedures, and identify control gaps. You will leverage deep operational knowledge to improve processes, with emphasis on precision and regulatory alignment.

The role supports defined procedures, routine analytics, and reporting, requiring strong written and verbal communication and the ability to work with limited direction.