Quality Assurance Operations Analyst - Check Processing

Bank of America Corporation; College Park (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Bank of America is hiring an analyst focused on Quality Assurance testing within Research & Adjustments. The role operates independently from daily production tasks, reviews completed casework for procedural adherence, and identifies errors and control gaps.

You will leverage operational knowledge to propose improvements and ensure risk controls are followed. The ideal candidate has 2+ years in check operations or related financial processes, strong analytical skills, and the ability to

Qualifications

• 2+ years of experience in Check Operations, check processing, Research & Adjustments, or a closely related financial operations environment.
• Working knowledge of end-to-end check processing and Research & Adjustments processes, including transaction processing, exception handling, research, adjustments, and resolution.
• Experience using Check Operations applications, reports, procedures, and supporting systems to research, process, validate, or resolve check transactions.
• Experience conducting quality reviews, transaction testing, validation, monitoring, or similar activities to assess accuracy and adherence to established requirements.
• Demonstrated ability to research transactions and supporting documentation, analyze data, identify discrepancies, and determine appropriate resolution or escalation.
• Ability to interpret and consistently apply detailed procedures, business requirements, testing criteria, and established processing standards.
• Ability to independently evaluate transactions and supporting information, exercise sound operational judgment, identify potential processing or control gaps, and escalating concerns appropriately.
• Experience developing, writing, or maintaining operational procedures and process documentation.
• Strong written and verbal communication skills, with the ability to communicate complex information clearly and concisely across organizational levels.
• Demonstrated ability to work independently, make timely decisions within established authority, and take appropriate action with limited direction.
• Demonstrated ability to collaborate effectively with peers and business partners, receive and incorporate feedback, and contribute to a team-oriented environment.
• Ability to work additional hours, including overtime, as required to support business needs.

Responsibilities

• Assists with coordination of implementation for products, services, and operational solutions.
• Supports the design, documentation, implementation, and monitoring of new products and services.
• Provides guidance regarding procedural, technical, and operational changes.
• Expands business products knowledge within operations environment.
• Builds network by developing relationships with partners and teammates.
• Inspects data to identify issues and trends.
• Collects and interprets data to validate operational processes.

Skills

Attention to Detail

Monitoring

Reporting

Data Management

Business Analytics

Critical Thinking

Research

Written Communications

Strategic Thinking

Job description

Bank of America is hiring an analyst focused on Quality Assurance testing within Research & Adjustments. The role operates independently from daily production tasks, reviews completed casework for procedural adherence, and identifies errors and control gaps.

You will leverage operational knowledge to propose improvements and ensure risk controls are followed. The ideal candidate has 2+ years in check operations or related financial processes, strong analytical skills, and the ability to