Quality Assurance Analyst - Patient Access (Remote)

United Biosource Corporation; Creve Coeur (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote opportunities

Growth opportunities for promotion

401K with company match

Flexible work environment

Discretionary PTO

Paid Holidays

Employee assistance programs

Medical, Dental, and vision coverage

HSA/FSA

Wellness program

Adoption assistance

Short term disability

Long term disability

Life insurance

Job summary

United Biosource Corporation (UBC) is seeking a Quality Assurance Associate for Patient Access in Creve Coeur, MO. The role focuses on call monitoring, quality improvement, and leadership support to ensure top-tier service for patients, providers, and clients.

The position emphasizes analytical reporting, calibration sessions, and collaboration with cross-functional teams to uphold standards and efficiencies within the program.

Qualifications

• Bachelor’s degree or 8–11 years of equivalent work experience.
• 2–5 years of relevant experience or MA/MS degree.
• General PC knowledge including Microsoft Office, Internet, and email.
• Strong customer service/quality background experience.
• Excellent verbal and written communication skills.
• Strong prioritization and leadership skills; ability to supervise preferred.
• High regard for superior quality of service.
• Strong analytical skills.
• Ability to work independently in a fast-paced environment.
• Willingness to travel as needed.

Responsibilities

• Call Monitoring: Review calls and evaluate Advocate performance by criteria.
• Provide Leadership Support: Onsite leadership support to Quality Representatives and partners.
• Reporting/Trend Analysis: Weekly/monthly trend analysis to Management.
• Service Improvement Projects: Lead or participate in quality improvement projects.
• Calibration Sessions: Support and host client calibration sessions.
• Standard Works Support: Perform related duties including calls, emails, trainings, monthly evaluations.

Skills

Bachelor’s degree / experience

Quality / customer service background

Verbal and written communication

Analytical skills

Leadership experience

Independent / fast-paced work

Travel

Microsoft Office proficiency

Education

Bachelor’s degree or 8–11 years experience

Tools

Microsoft Office

Job description

United Biosource Corporation (UBC) is seeking a Quality Assurance Associate for Patient Access in Creve Coeur, MO. The role focuses on call monitoring, quality improvement, and leadership support to ensure top-tier service for patients, providers, and clients.

The position emphasizes analytical reporting, calibration sessions, and collaboration with cross-functional teams to uphold standards and efficiencies within the program.