Quality Assurance Associate - Patient Access

UBC; Creve Coeur (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote opportunities

Growth opportunities for promotion

401K with company match*

Flexible work environment

Discretionary PTO (Paid Time Off)

Paid Holidays

Employee assistance programs

Medical, Dental, and vision coverage

HSA/FSA

Wellness program

Adoption assistance

Short term disability

Long term disability

Life insurance

Job summary

UBC is a leading pharmaceutical support provider focused on improving patient outcomes and advancing healthcare. The Quality Assurance Associate - Patient Access role is based in Creve Coeur, MO, and centers on monitoring calls, leading calibration sessions, and delivering quality trend analyses to management.

The position requires a Bachelor’s degree or 8–11 years of equivalent experience, strong communication, leadership, and analytical skills, and the ability to work independently in a

Qualifications

• Bachelor’s degree in related field, or 8–11years of equivalent work experience.
• 2–5years of relevant experience or MA/MS degree.
• General PC knowledge including Microsoft Office, Internet, and email.
• Strong customer service/quality background experience.
• Excellent verbal and written communication skills
• Strong prioritization skills
• Strong leadership skills with some supervisory experience preferred
• High regard for superior quality of service
• Strong analytical skills
• Ability to work independently in a fast pace environment
• Travel as needed

Responsibilities

• Responsible for implementing and maintaining the effectiveness of the program by:
• Call Monitoring: Review incoming and/or outgoing patient, provider, client contacts and evaluate performance based on a standard set of criteria.
• Provide Leadership Support: Provide onsite leadership support to Quality Representatives, Business Partners/Customers by providing floor support, answering questions, responding to leadership requests, presenting quality program/initiatives, etc…
• Reporting/Trend Analysis: Analyze and provide weekly/monthly trending analysis to Management staff
• Service Improvement Projects: Participate or lead projects to help drive quality improvements and/or expand services.
• Calibration Sessions: Provide support to AMs and SDMs by participating and hosting internal/external client calibration sessions.
• Standard Works Support: Additional duties include but are not limited to taking phone calls, reviewing Source and emails, attending training, distributing monthly evaluations, etc.

Skills

Customer service

Communication

Analytical skills

Leadership

Independence

Prioritization

Travel

Education

Bachelor’s degree in related field

MA/MS degree

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Quality Assurance Associate - Patient Access

UBC / PAS / Qual,Train/RMG - WPK Regular Operations Creve Coeur, MO, US

2 days ago Requisition ID: 7809

As a pharmaceutical support industry leader, UBC is devoted to empowering health solutions for a better tomorrow. We take pride in improvingpatient outcomes and advancing healthcare. At UBC we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence generation.

Embark on a rewarding career journey with UBC! Growyour career while making a meaningfulimpacton the worldaround you. UBC fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We believe in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, inspire, and rewardyou, join us at UBC!

Brief Description:

Patients are at the center of our business strategies. The Quality Analyst is responsible for: delivering high quality service through call monitoring of incoming and outgoing patient, provider, and client calls. In addition to completing call observations, responsibilities include hosting internal/external call calibration sessions, providing onsite leadership support, providing reporting/quality trend analysis, and assisting with project work as assigned. Solves a range of straightforward problems. Analyzes possible solutions using standard procedures. Primarily internal contacts. Infrequent inter-organizational and outside customer contacts on routine matters.

Specific job duties:

Responsible for implementingand maintaining the effectivenessof the program by:

• Call Monitoring:Reviewincoming and/or outgoingpatient, provider, client contacts and evaluate Advocate performance based ona standard set of criteria.
• Provide LeadershipSupport:Provide onsite leadership support to Quality Representatives, Business Partners/Customers by providing floor support, answering questions, responding to leadership requests, presenting quality program/initiatives, etc…
• Reporting/TrendAnalysis:Analyze and provide weekly/monthly trending analysis to Management staff
• Service Improvement Projects:Participate or lead projects to help drive quality improvements and/or expand services.
• CalibrationSessions:Provide support to AMs and SDMs byparticipating and hosting internal/external client calibration sessions.
• StandardWorks Support:Additional duties include but are notlimitedtotakingphonecalls, reviewing Source and emails, attending training, distributing monthly evaluations, etc.

Skills and Qualifications:

• Bachelor’s degree in related field, or 8–11years of equivalent work experience
• 2–5years of relevant experience or MA/MS degree
• General PC knowledge including Microsoft Office, Internet, and email
• Strong customer service/quality background experience
• Excellent verbal and written communication skillsStrong prioritization skills
• Strong leadership skills with some supervisory experience preferred
• High regard for superior quality of service
• Strong analytical skills
• Ability to work independently in a fast pace environment
• Travel as needed

At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.

Here are some of the exciting perks UBC offers:

• Remote opportunities
• Growth opportunities for promotion
• 401K with company match*
• Flexible work environment
• Discretionary PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Wellness program
• Adoption assistance
• Short term disability
• Long term disability
• Life insurance

UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fоstes respect for each other, our clients, and our patients.