Remote QA Analyst – Healthcare Quality & Impact

UBC; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work

Competitive salary

Growth opportunities

401K match

Tuition reimbursement

Flexible schedule

PTO

Holidays

Employee assistance programs

Medical coverage

Dental coverage

Vision coverage

HSA/FSA

Telemedicine

Wellness program

Adoption assistance

Disability (short/long)

Life insurance

Discount programs

Job summary

UBC is seeking a Quality Analyst to monitor patient, provider, and client calls, ensuring high-quality service while supporting internal calibration sessions and trend reporting. The role emphasizes improving the quality of care across the drug development and commercialization lifecycle.

Candidates should have a bachelor’s degree or equivalent experience, strong communication and leadership abilities, and the capacity to work independently in a fast-paced environment. Travel may be required.

Qualifications

• Bachelor’s degree or 8–11 years of related work experience.
• 2–5 years of relevant experience or MA/MS degree.
• General PC knowledge including Microsoft Office, Internet, and email.
• Strong customer service/quality background.
• Excellent verbal and written communication skills.
• Strong prioritization skills.
• Leadership skills with some supervisory experience preferred.
• High regard for superior quality of service.
• Strong analytical skills.
• Ability to work independently in a fast-paced environment.
• Travel as needed.

Responsibilities

• Call Monitoring: Review calls and evaluate performance.
• Provide onsite leadership support to Quality Representatives and partners.
• Reporting/Trend analysis to Management.
• Lead or participate in projects to drive quality improvements.
• Host client calibration sessions.
• Handle standard duties: taking calls, reviewing sources and emails, attending training, monthly evaluations.

Skills

Communication skills

Leadership skills

Analytical skills

Independent work

Travel availability

Customer service experience

Prioritization

Supervisory experience

MS Office proficiency

Fast-paced environment

Education

Bachelor’s degree or 8–11 years experience

MA/MS degree in related field

Tools

Microsoft Office

Email and Internet skills

Job description

UBC is seeking a Quality Analyst to monitor patient, provider, and client calls, ensuring high-quality service while supporting internal calibration sessions and trend reporting. The role emphasizes improving the quality of care across the drug development and commercialization lifecycle.

Candidates should have a bachelor’s degree or equivalent experience, strong communication and leadership abilities, and the capacity to work independently in a fast-paced environment. Travel may be required.