Remote Quality Assurance Analyst - Pharma Support

United BioSource; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Remote opportunities

Growth opportunities

401K with company match

Flexible work environment

Discretionary PTO

Paid Holidays

Employee assistance programs

Medical, Dental, and vision coverage

HSA/FSA

Wellness program

Adoption assistance

Short term disability

Long term disability

Life insurance

Job summary

United BioSource (UBC) is seeking a Quality Assurance Associate for Reimbursement HUB Services. The role centers on monitoring patient, provider, and client calls to uphold high-quality service, with responsibilities including calibration sessions, reporting, and supporting quality initiatives.

The position emphasizes strong communication, leadership, and analytical skills, with remote/homed-based opportunities within the USA.

Qualifications

• Bachelor’s degree in related field, or 8–11years of equivalent work experience
• 2–5years of relevant experience or MA/MS degree
• General PC knowledge including Microsoft Office, Internet, and email
• Strong customer service/quality background experience
• Excellent verbal and written communication skills
• Strong prioritization skills
• Strong leadership skills with some supervisory experience preferred
• High regard for superior quality of service
• Strong analytical skills
• Ability to work independently in a fast pace environment
• Travel as needed

Responsibilities

• Review incoming/outgoing patient, provider, client calls and evaluate performance using a standard set of criteria
• Provide onsite leadership support to Quality Representatives and partners
• Provide weekly/monthly trending analysis to Management
• Participate in or lead quality improvement projects
• Support calibration sessions with AMs and SDMs
• Assist with additional duties such as reviewing calls, emails, and monthly evaluations

Skills

Strong customer service

Excellent verbal and written

Strong analytical skills

Ability to work independently

Travel as needed

Education

Bachelor’s degree or 8–11 years related experience

2–5 years relevant experience or MA/MS

Tools

Microsoft Office

Internet & Email

Job description

United BioSource (UBC) is seeking a Quality Assurance Associate for Reimbursement HUB Services. The role centers on monitoring patient, provider, and client calls to uphold high-quality service, with responsibilities including calibration sessions, reporting, and supporting quality initiatives.

The position emphasizes strong communication, leadership, and analytical skills, with remote/homed-based opportunities within the USA.