Remote Quality Assurance Associate - Healthcare Insights

UBC; United States; Remote; USD 60,000 - 82,000; Full time

Benefits offered by this job

Remote opportunities

Growth opportunities for promotion

401K with company match

Flexible work environment

Discretionary PTO (Paid Time Off)

Paid Holidays

Employee assistance programs

Medical, Dental, and vision coverage

HSA/FSA

Wellness program

Adoption assistance

Short term disability

Long term disability

Life insurance

Job summary

UBC in the United States is seeking a Quality Assurance Associate for Reimbursement HUB Services. This remote, home-based role focuses on ensuring high-quality service through careful call monitoring of patient, provider, and client interactions.

You will lead calibration sessions, deliver weekly and monthly trend analyses, and support quality improvement projects while collaborating with cross-functional teams. Travel is limited; remote work is supported across virtual locations.

Qualifications

• Bachelor’s degree or 8–11 years of equivalent work experience.
• 2–5 years of relevant experience or MA/MS degree.
• General PC knowledge including Microsoft Office, Internet, and email.
• Strong customer service/quality background experience.
• Excellent verbal and written communication skills.
• Strong prioritization skills.
• Strong leadership skills with some supervisory experience preferred.
• High regard for superior quality of service.
• Strong analytical skills.
• Ability to work independently in a fast pace environment.
• Travel as needed.

Responsibilities

• Call Monitoring: Review incoming/outgoing patient, provider, client contacts and evaluate performance based on criteria.
• Provide Leadership Support: Onsite leadership support to Quality Representatives and customers with floor support and responding to requests.
• Reporting/Trend Analysis: Analyze and present weekly/monthly trend data to Management.
• Service Improvement Projects: Lead or participate in projects to drive quality improvements.
• Calibration Sessions: Support AMs and SDMs by hosting internal/external client calibration sessions.
• Standard Works: Assist with duties like reviewing emails, attending training, and distributing evaluations.

Skills

Customer service

Communication

Analytical skills

Independent work

Prioritization

Leadership experience

Travel

Education

Bachelor’s degree in related field

MA/MS degree

Tools

Microsoft Office

Job description

UBC in the United States is seeking a Quality Assurance Associate for Reimbursement HUB Services. This remote, home-based role focuses on ensuring high-quality service through careful call monitoring of patient, provider, and client interactions.

You will lead calibration sessions, deliver weekly and monthly trend analyses, and support quality improvement projects while collaborating with cross-functional teams. Travel is limited; remote work is supported across virtual locations.