Quality Assurance Analyst - Patient Access (Remote)

UBC; Creve Coeur (MO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote opportunities

Growth opportunities for promotion

401K with company match*

Flexible work environment

Discretionary PTO (Paid Time Off)

Paid Holidays

Employee assistance programs

Medical, Dental, and vision coverage

HSA/FSA

Wellness program

Adoption assistance

Short term disability

Long term disability

Life insurance

Job summary

UBC is a leading pharmaceutical support provider focused on improving patient outcomes and advancing healthcare. The Quality Assurance Associate - Patient Access role is based in Creve Coeur, MO, and centers on monitoring calls, leading calibration sessions, and delivering quality trend analyses to management.

The position requires a Bachelor’s degree or 8–11 years of equivalent experience, strong communication, leadership, and analytical skills, and the ability to work independently in a

Qualifications

• Bachelor’s degree in related field, or 8–11years of equivalent work experience.
• 2–5years of relevant experience or MA/MS degree.
• General PC knowledge including Microsoft Office, Internet, and email.
• Strong customer service/quality background experience.
• Excellent verbal and written communication skills
• Strong prioritization skills
• Strong leadership skills with some supervisory experience preferred
• High regard for superior quality of service
• Strong analytical skills
• Ability to work independently in a fast pace environment
• Travel as needed

Responsibilities

• Responsible for implementing and maintaining the effectiveness of the program by:
• Call Monitoring: Review incoming and/or outgoing patient, provider, client contacts and evaluate performance based on a standard set of criteria.
• Provide Leadership Support: Provide onsite leadership support to Quality Representatives, Business Partners/Customers by providing floor support, answering questions, responding to leadership requests, presenting quality program/initiatives, etc…
• Reporting/Trend Analysis: Analyze and provide weekly/monthly trending analysis to Management staff
• Service Improvement Projects: Participate or lead projects to help drive quality improvements and/or expand services.
• Calibration Sessions: Provide support to AMs and SDMs by participating and hosting internal/external client calibration sessions.
• Standard Works Support: Additional duties include but are not limited to taking phone calls, reviewing Source and emails, attending training, distributing monthly evaluations, etc.

Skills

Customer service

Communication

Analytical skills

Leadership

Independence

Prioritization

Travel

Education

Bachelor’s degree in related field

MA/MS degree

Tools

Microsoft Office

Job description

UBC is a leading pharmaceutical support provider focused on improving patient outcomes and advancing healthcare. The Quality Assurance Associate - Patient Access role is based in Creve Coeur, MO, and centers on monitoring calls, leading calibration sessions, and delivering quality trend analyses to management.

The position requires a Bachelor’s degree or 8–11 years of equivalent experience, strong communication, leadership, and analytical skills, and the ability to work independently in a