Pharma QA Associate - Remote, Growth & Impact

UBC; Florida; Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Remote opportunities

Competitive salaries

Growth opportunities for promotion

401K with company match*

Tuition reimbursement

Flexible work environment

Discretionary PTO (Paid Time Off)

Paid Holidays

Employee assistance programs

Medical, Dental, and vision coverage

HSA/FSA

Telemedicine (Virtual doctor visits)

Wellness program

Adoption assistance

Short term disability

Long term disability

Life insurance

Discount programs

Job summary

UBC is seeking a Quality Analyst to deliver high-quality service through call monitoring of patient, provider, and client calls, including internal calibration sessions, onsite leadership support, and reporting/quality trend analysis. The role involves leading quality improvement projects, supporting standard works, and providing calibration sessions.

A Bachelor’s degree or equivalent experience is expected, with strong communication, analytical, and independent work skills; travel may be

Qualifications

• Bachelor’s degree or 8–11 years of equivalent work experience.
• 2–5 years of relevant experience or MA/MS degree.
• General PC knowledge including Microsoft Office, Internet, and email.
• Strong customer service/quality background experience.
• Excellent verbal and written communication skills.
• Strong prioritization skills.
• Strong leadership skills with some supervisory experience preferred.
• High regard for superior quality of service.
• Strong analytical skills.
• Ability to work independently in a fast pace environment.
• Travel as needed.

Responsibilities

• Review calls and evaluate performance using a standard set of criteria.
• Provide onsite leadership support to Quality Representatives, Business Partners/Customers by providing floor support, answering questions, responding to leadership requests, presenting quality program/initiatives, etc.

Skills

Customer service

Communication

Prioritization

Leadership

Analytical

Independence

Travel

Education

Bachelor’s degree in related field

MA/MS degree

Tools

Microsoft Office

Job description

UBC is seeking a Quality Analyst to deliver high-quality service through call monitoring of patient, provider, and client calls, including internal calibration sessions, onsite leadership support, and reporting/quality trend analysis. The role involves leading quality improvement projects, supporting standard works, and providing calibration sessions.

A Bachelor’s degree or equivalent experience is expected, with strong communication, analytical, and independent work skills; travel may be