Quality Assurance Analyst – Language Services Coach

Kreato Global | BPO and Language Solutions; Peru (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Kreato Global is seeking a Quality Assurance (QA) Analyst to monitor interpreter performance, ensure quality standards, and provide coaching that drives continuous improvement. The role focuses on evaluating OPI/VRI sessions for consistency with QA standards, identifying trends, and collaborating with Operations, HR, and Training to implement improvements.

A detail-oriented mindset and strong analytical skills are essential.

Qualifications

• Monitor recorded OPI/VRI interpretation sessions.
• Evaluate interpreter performance using QA standards.
• Provide coaching and performance feedback.
• Identify quality trends and recommend improvements.

Responsibilities

• Monitor recorded OPI/VRI interpretation sessions
• Evaluate interpreter performance using QA standards
• Provide coaching and performance feedback
• Identify quality trends and recommend improvements
• Ensure compliance with company and client standards
• Prepare QA reports and documentation
• Collaborate with Operations, HR, and Training teams

Skills

Attention to detail

Analytical skills

Coaching and feedback

Job description

Kreato Global is seeking a Quality Assurance (QA) Analyst to monitor interpreter performance, ensure quality standards, and provide coaching that drives continuous improvement. The role focuses on evaluating OPI/VRI sessions for consistency with QA standards, identifying trends, and collaborating with Operations, HR, and Training to implement improvements.

A detail-oriented mindset and strong analytical skills are essential.