Quality Investigator

Transperfect; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Transperfect is hiring a Quality Investigator in New York to ensure client satisfaction by investigating corrective actions and complaints. You will work closely with linguists and department managers, promoting a culture of quality and accountability.

The ideal candidate possesses excellent communication skills, organizational abilities, and a Bachelor's degree or equivalent. Desired skills include fluency in a foreign language and experience in ISO9001.

Qualifications

• Ability to maintain and update vast amount of data accurately.
• Excellent English communication (written and verbal) skills.
• Superior organizational and multi-tasking skills to meet commitments and deadlines.

Responsibilities

• Investigate Corrective Action Forms to identify root cause.
• Decide corrective/preventive measures for vendors and employees.
• Work with Department Managers to improve quality of work.
• Maintain awareness of QA processes among colleagues.
• Assist with tracking and reporting on quality metrics.

Skills

Excellent English communication skills

Organizational skills

Multi-tasking skills

Education

Bachelor’s degree or equivalent

Job description

The Quality Assurance Department is an independent, neutral branch whose goals are simple: look out for TransPerfect and TransPerfect’s clients’ best interests and promote and improve quality.

The Quality Investigator is a vital role in ensuring client satisfaction and retention. The successful candidate will investigate Corrective Action Forms and client complaints, identify the root cause of the issue, ensure the issues are corrected, and develop preventive actions to ensure the issue does not happen again. A Quality Investigator must be a change agent that will foster a quality-driven culture, promote innovative practices that ensure quality and success, and integrate quality practices and accountability into all activities.

Job Description

• Investigate Corrective Action Forms to identify root cause and effective corrective and preventive actions, liaising directly with linguists and TransPerfect employees
• Decide appropriate corrective/preventive measures for vendors and employees based on performance metrics and previous issues
• Work with the Department Managers of a specific vertical to help improve the quality of work coming from their department
• Actively maintain colleagues’ awareness of QA processes, policies, procedures and knowledge by acting as a resource
• Assist Data Investigators with tracking and reporting on company-wide quality metrics

Qualifications

• Ability to maintain and update vast amount of data accurately
• Excellent English communication (written and verbal) skills
• Superior organizational and multi-tasking skills in order to meet commitments and deadlines
• Minimum Bachelor’s degree or its equivalent

Desired Skills

• Fluency in a foreign language
• Experience in ISO9001

Additional Information

All your information will be kept confidential according to EEO guidelines.