Quality Assurance (QA) Analyst

Kreato Global | BPO and Language Solutions; Peru (IL); On-site; USD 52,000 - 76,000; Full time

Job summary

Kreato Global is seeking a Quality Assurance (QA) Analyst to monitor interpreter performance, ensure quality standards, and provide coaching that drives continuous improvement. The role focuses on evaluating OPI/VRI sessions for consistency with QA standards, identifying trends, and collaborating with Operations, HR, and Training to implement improvements.

A detail-oriented mindset and strong analytical skills are essential.

Qualifications

• Monitor recorded OPI/VRI interpretation sessions.
• Evaluate interpreter performance using QA standards.
• Provide coaching and performance feedback.
• Identify quality trends and recommend improvements.

Responsibilities

• Monitor recorded OPI/VRI interpretation sessions
• Evaluate interpreter performance using QA standards
• Provide coaching and performance feedback
• Identify quality trends and recommend improvements
• Ensure compliance with company and client standards
• Prepare QA reports and documentation
• Collaborate with Operations, HR, and Training teams

Skills

Attention to detail

Analytical skills

Coaching and feedback

Job description

About Us

Kreato Global | BPO & Language Solutions, founded in 2020, is a leading provider of business process outsourcing and language services. We specialize in delivering comprehensive communication solutions that help organizations overcome language barriers across the healthcare, legal, customer service, and social service sectors. Our expertise includes Over-the-Phone Interpretation (OPI), Video Remote Interpretation (VRI), On-Site Interpretation, and American Sign Language (ASL) services, ensuring accurate, reliable, and culturally sensitive communication for clients and the communities they serve.

Role Overview

Kreato Global is seeking a Quality Assurance (QA) Analyst to monitor interpreter performance, ensure quality standards, and provide coaching that drives continuous improvement.

Qualifications

• 2+ years of OPI/VRI interpretation experience
• Previous QA experience in a BPO or Language Services environment preferred
• Strong attention to detail and analytical skills
• Experience providing coaching and feedback
• Technical & Workspace Requirements
• Wired high-speed internet

Requirements

• Monitor recorded OPI/VRI interpretation sessions
• Evaluate interpreter performance using QA standards
• Provide coaching and performance feedback
• Identify quality trends and recommend improvements
• Ensure compliance with company and client standards
• Prepare QA reports and documentation
• Collaborate with Operations, HR, and Training teams