Quality Assurance Administrative Assistant

United and Empowered; Lynchburg (VA); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Paid Vacation

Paid Sick Leave

Bereavement Leave

Health Insurance

Vision Insurance

Dental Insurance

Company Matched 401-k

9 Holidays & Skeleton Days

Annual Tenure Bonuses

Job summary

United and Empowered is seeking a Quality Assurance Administrative Assistant to manage monthly client file documentation, ensure accuracy and compliance, and support audits and licensing reviews.

The role requires strong organizational skills, attention to detail, and the ability to multitask across Microsoft Office applications while maintaining a high standard of data integrity.

Qualifications

• High school diploma or GED with some college or administrative experience.
• At least 2 years of administrative experience.
• Proficiency in Microsoft Office suite and PowerPoint.

Responsibilities

• Receive monthly paperwork for client files by the 5th of each month.
• Prepare a report of missing documentation for Quality Control.
• Monitor and evaluate program documentation for accuracy, completeness, compliance, and signatures.
• Assist with routine file audits and inspections to ensure quality standards.
• Assist with purging files, ordering supplies, and picking up supplies.
• Prepare for licensing reviews, accreditations, and external audits.
• Create and maintain spreadsheets.
• Support smooth office operations and related duties.

Skills

Oral and written communication

Attention to detail

Multitasking

Spreadsheet creation

PowerPoint

Microsoft Office

Education

High school diploma or GED; some college/experience

Tools

Microsoft Office

PowerPoint

Job description

Sign-On Bonus: Up to $500!

• $250 after 90 days
• Additional $250 after 6 months

Hourly rate starts at $17 - $18 per hour (based on experience and qualifications)

Full Benefit Package:

• Paid Vacation that accrues immediately
• Paid Sick leave
• Bereavement leave
• Health, Vision, and Dental Insurance
• Company Matched 401-k
• 9 Paid Holidays& Skeleton Days
• Annual Tenure Bonuses

Typical Day:

• Receiving all monthly paperwork for the client files by the 5th each month.
• Prepare a report of missing documentation to be given to the Quality Control Assistant.
• Monitor and evaluate program documentation for accuracy, completeness, compliance, and signatures.
• Assist with completion of routine file audits and inspections to ensure adherence to quality standards.
• Assist with purging files ordering office supplies & picking up supplies.
• Assist in preparing for licensing reviews, accreditations, and external audits.
• Creating and maintaining spreadsheets.
• and any other duties necessary to ensure the office runs efficiently.

Knowledge & Skills:

Education:

• High school diploma or GED and some college and or experience in administrative work.

Experience:

• 2 years of administrative experience
• Strong oral and written communication skills
• Strong attention to detail
• Ability to multitask
• Ability to work with the Microsoft Office suite, and Power Point
• Ability to create and maintain spreadsheets

Other requirements:

• Valid Driver's License
• Successful completion of a criminal history and child registry background.

Who We Are

We are a mission-driven organization passionate about making a difference in the lives of individuals with diverse needs. As a Quality Assurance Administrative Assistant, you will serve as a key component of the checks-and-balances system, ensuring program documentation is complete, accurate, and compliant with established standards

We believe people thrive where they feel supported, challenged, and appreciated. Our culture is built on:

• Detail-Oriented: We value precision and a strong focus on quality.
• Innovative: We encourage creativity and responsible risk-taking.
• Outcome-Oriented: We are focused on results and building a strong performance culture.
• Stable: We operate with consistency, clear processes, and a dependable work environment.
• People-Oriented: We are supportive, fair, and invested in the well-being of our staff and individuals served.
• Team-Oriented: Collaboration and cooperation are at the heart of what we do.