Quality Assurance Specialist

Greater-Nashua-Mental-Health; Nashua (NH); On-site; USD 55,583,000 - 76,220,000; Full time

Benefits offered by this job

Health insurance plans

Dental Insurance

Vision Insurance

403b retirement plan with employer-may

Job summary

Greater Nashua Mental Health in Nashua, NH is seeking a Quality Assurance Specialist to support agency-wide quality improvement and compliance efforts, focusing on documentation quality and adherence to CCBHC standards. The role involves chart audits, data analysis, tracking trends, and supporting corrective actions, audits, and fidelity reviews.

Team collaboration and independent work will be essential to meet timelines and improve performance across the organization.

Qualifications

• Associate’s degree in human services or a related field.
• Degree in Human Services or a related field.
• 2–3 years of experience in quality assurance, compliance, auditing, or healthcare documentation review.
• Strong analytical, problem-solving, and critical-thinking skills.
• Experience analyzing data and identifying trends.
• Proficiency with electronic health records and Microsoft Office.
• Strong written, verbal, and presentation skills.
• Ability to work effectively both independently and as part of a team.

Responsibilities

• Support compliance with Certified Community Behavioral Health Center (CCBHC) quality standards.
• Conduct and support chart audits to ensure timely, accurate, and high-quality documentation.
• Track, analyze, and report quality data and documentation trends.
• Identify opportunities for improvement and support corrective action plans.
• Assist with preparation and participation in state audits and fidelity reviews.
• Analyze audit outcomes and support follow-up actions to ensure standards are met.
• Identify training or coaching needs and collaborate on implementation of quality improvement strategies.
• Work collaboratively and independently to meet quality improvement and compliance deadlines.
• Participate in agency committees, workgroups, and quality improvement initiatives.
• Perform other duties or projects as assigned.

Skills

Analytical skills

Communication skills

Quality assurance

Problem-solving

Education

Associate’s degree in human services or related field

Degree in Human Services or related field

Tools

Electronic Health Records

Microsoft Office

Job description

Description

Full-time | Nashua, NH

Greater Nashua Mental Health is seeking a Quality Assurance Specialist to support agency-wide quality improvement and compliance efforts. This role focuses on monitoring documentation quality, supporting CCBHC standards, and collaborating with internal teams to promote continuous performance improvement and adherence to state and federal regulations.

Want to learn more about who we are and the work we do?

Website: https://gnmhc.org

YouTube Channel: https://www.youtube.com/@greaternashuamentalhealth9219

Explore our YouTube channel to hear from our team, learn about our programs, and gain deeper insight into our mission, culture, and community impact.

Questions about this opportunity?

Contact our Recruitment team:

Anthony Legere

[e-mail]

603-402-1594

603-889-6147 ext 1594

Key Responsibilities

• Support compliance with Certified Community Behavioral Health Center (CCBHC) quality standards.
• Conduct and support chart audits to ensure timely, accurate, and high-quality documentation.
• Track, analyze, and report quality data and documentation trends.
• Identify opportunities for improvement and support corrective action plans.
• Assist with preparation and participation in state audits and fidelity reviews.
• Analyze audit outcomes and support follow-up actions to ensure standards are met.
• Identify training or coaching needs and collaborate on implementation of quality improvement strategies.
• Work collaboratively and independently to meet quality improvement and compliance deadlines.
• Participate in agency committees, workgroups, and quality improvement initiatives.
• Perform other duties or projects as assigned.

Qualifications

• Associate’s degree in human services or a related field
• Degree in Human Services or a related field.
• 2–3 years of experience in quality assurance, compliance, auditing, or healthcare documentation review.
• Strong analytical, problem-solving, and critical‑thinking skills.
• Experience analyzing data and identifying trends.
• Proficiency with electronic health records and Microsoft Office.
• Strong written, verbal, and presentation skills.
• Ability to work effectively both independently and as part of a team.

Why Join Us:

We are looking for collaborative, curious for knowledge people with a “can do” mentality to join our team of compassionate employees! We provide a stimulating work environment and offer competitive salaries and comprehensive benefits including:

• Choice of 2 health insurance plans
• Health Savings Account
• Flexible Spending Account
• Dental Insurance
• Vision Insurance
• Group Life and AD&D Insurance
• Short and Long-Term Disability
• Accident & Critical Illness Insurances
• 403b Retirement Plan with a up to 5% Agency Match
• Employee Assistance Plan
• Generous Earned Time Off
• Paid Extended Sick Time
• 10 Paid Holidays + your birthday!
• Tuition Reimbursement
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

Salary Range: $19.35/hr - $26.60/hr

Greater Nashua Mental Health is an Equal Opportunity Employer.