Quality Assurance Admin Specialist—Impact & Compliance

Theuniversityunion; Suffolk (VA); On-site; USD 43,000 - 57,000; Full time

Benefits offered by this job

Virginia Retirement System plan

Vacation/Sick leave/Holiday pay

VA529-Tuition Savings

Critical & Accidental Insurance

Job summary

Western Tidewater Community Service Board in Virginia is seeking an Administrative Specialist for the Quality Assurance Department. The role provides administrative and coordination support to QA, assists with monitoring compliance, quality improvement activities, corrective action plans, and follow-up responsibilities.

The Administrative Specialist works with QA staff and leaders to support timely completion of corrective actions, maintain confidential QA records, assist with audits, reports,

Qualifications

• Associate’s in business administration, Public Administration, Healthcare Administration, or a related field (or equivalent work experience)
• 2–4 years of administrative or office support experience, preferably in healthcare, behavioral health, or human services
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and shared systems (e.g., SharePoint, scheduling tools)
• Experience handling confidential or sensitive information (HIPAA knowledge is a plus)
• Strong organizational and time management skills with the ability to prioritize competing tasks
• Clear, professional written and verbal communication with diverse teams and leadership

Responsibilities

• Attend designated Quality Assurance and program meetings; prepare concise minutes and documentation; track decisions, assignments, deadlines, and follow-up activities
• Assist with developing, organizing, and monitoring corrective action plans from audits, reviews, incidents, complaints, and investigations
• Maintain organized and confidential QA records; review documentation for completeness; assist with reports, spreadsheets, presentations, data collection, quality improvement initiatives, and preparation for audits, licensing, accreditation, and regulatory reviews
• Provide administrative support to the Quality Assurance team, including scheduling meetings, distributing materials, coordinating follow-up activities, and completing other QA-related duties

Skills

Microsoft Office

Communication

Time Management

Education

Associate’s degree in Business / Public / Healthcare Administration

Tools

SharePoint

Scheduling tools

Job description

Western Tidewater Community Service Board in Virginia is seeking an Administrative Specialist for the Quality Assurance Department. The role provides administrative and coordination support to QA, assists with monitoring compliance, quality improvement activities, corrective action plans, and follow-up responsibilities.

The Administrative Specialist works with QA staff and leaders to support timely completion of corrective actions, maintain confidential QA records, assist with audits, reports,