Quality and Records Manager

Fashion Institute of Design & Merchandising; Houston (TX); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Quality and Records Manager to enhance quality culture and support QMS implementation. This role involves collaborating with leadership, guiding project managers, and developing training programs. Ideal candidates will have a strong commitment to quality, excellent communication skills, and a professional degree. Join a dynamic team dedicated to making impactful changes in the community and beyond, where your contributions will be valued and respected.

Qualifications

• Minimum of 6 years industry experience with at least 3 years in quality fields.
• Professional degree or equivalent experience required.
• Applicable quality certification preferred.

Responsibilities

• Serve as local leadership representative for quality and QMS implementation.
• Provide guidance to Project Managers on project plans.
• Develop and maintain onboarding programs for QMS awareness.

Skills

Leadership Skills

Conflict Resolution

Communication Skills

Quality Management System (QMS)

Collaboration

Education

Professional Degree

Tools

MS Excel

MS Word

Adobe PDF

PowerPoint

Job description

At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?

Watch Our Story: https://www.hdrinc.com/our-story

Each role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.

In the role of Quality and Records Manager, we'll count on you to:

1. Serve as the local leadership representative for quality and support the implementation of the QMS. Work to continually advance the culture of quality by working in close partnership with area leadership and serve as the local representative of the quality office.
2. Provide guidance and support to Project Managers regarding development of project plans (e.g., PMP, QMP, RMP), identifying best practices for their projects when requested.
3. Coordinate with the local area business group project quality managers on project support needs and transmission of key project experience.
4. Regularly report QMS implementation, lessons learned, and audit resolution strategies to the Quality Office.
5. Communicate QMS and ILG updates and directives to the area leadership and staff as appropriate.
6. Develop and update local area processes supporting implementation of QMS and ILG requirements. Work cross-functionally with area leadership to continually align and refine local delivery processes (e.g., Business Groups, Operations, Accounting, Marketing, Human Resources, Safety, etc.).
7. Develop and maintain a comprehensive onboarding program to provide awareness of the HDR QMS and its role in our organization.
8. Respond to staff questions or issues related to policies and procedures related to the organization's QMS.
9. Identify local opportunities for training and support through monitoring loss trends due to quality-related issues.

Preferred Qualifications

• Strong commitment to enhancing quality culture among local leadership and staff.
• Must have strong leadership skills and be able to manage relationships with Area Leadership, Quality Office, and local project teams effectively.
• Must be able to resolve conflicts between vested parties to reach solutions where risk can be mitigated while allowing business to remain flexible/nimble.
• High level of collaboration and self-awareness; focused on both reinforcing corporate quality and risk management messaging as well as details of our reporting systems and core quality processes.
• Embrace the HDR brand promise and values.
• Represents HDR's commitment to fulfill project responsibilities and obligations to clients and internal management stakeholders. Must provide professional and ethical direction for the company and staff.

Required Qualifications

• Professional Degree required or equivalent years of experience.
• A minimum of 6 years industry experience with at least 3 years in related quality fields.
• Applicable quality certification (or ability to obtain).
• A firm understanding of QMS fundamentals.
• Proven skills in staff communication and engagement.
• Strong verbal and written communication with investigative interview experience.
• Strong familiarity with MS Excel, Word, Adobe PDF, and PowerPoint.

What We Believe

HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust, and connects us closer to the clients and communities we serve.

Our Commitment

As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected, and empowered to bring our authentic selves to work every day.

Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.

Primary Location

United States - Texas - Houston

Industry

Administrative

Schedule

Full-time

Employee Status

Regular

Business Class: Marketing and Admin

Job Posting

May 1, 2025

At HDR, we are committed to the principles of employment equity.

We are an Affirmative Action and Equal Opportunity Employer. We consider all qualified applicants, regardless of criminal histories, arrest, and conviction records.

Ready to learn more? Let's work together to make great things possible.

We design solutions to the world's greatest challenges. We're always looking for great talent to join our global teams.